28 days old

Facilities/Engineering Regional Operations Manager 3

Cleveland, OH 44114
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Unit Description

Grow your career and develop a team that shares your desire to make a difference


Do you possess strong leadership skills and enjoy managing people, processes and projects?


Sodexo is seeking a full-time Manager 3 Regional Operational Support  (ROSI) to provide regional Environmental Services support at Sodexo hospitals for the University Hospitals West Region Facilities located in Cleveland OH. . This position will last for up to 18 months and will provide an opportunity to train and highlight your skills working with multiple directors/general managers and reports directly to the Client Executive.  While in this full-time role, you are encouraged to apply to permanent positions at any Sodexo location. Selected candidate must be able to travel as needed. * If traveling outside of your local geography the selected candidate may work 10 days on and 4 days off.  


This exciting Manager 3 Facilities Management opportunity is though the Sodexo partnership with the University Hospitals System in Cleveland, OH. UH is one of the nation's top hospital systems, according to U.S. News & World Reports annual Best Hospitals rankings.


Reporting directly to the Executive Director, this job will be responsible for direct support, and coordination of functions and activities of UH community hospitals Facilities Operation business line. The Manager will support each community FM Director regarding short and long-term goals and operation tasks. Is this opportunity right for you? We are looking for candidates who have:

  • 5+ years experience in a plant operations and maintenance management health care environment;
  • a proven track record of successful Facilities Management supervisory experience as demonstrated by articulated results and accomplishments;
  • strong technical knowledge of the following: mechanical, electrical, fire protection, plumbing, HVAC, structural, safety systems, architectural, and landscape;
  • Strong CMMS skills acumen
  • Excellent customer service and communication skills;
  • Staff development and team building experience;
  • Experience with the Joint Commission, Environment of Care (EOC), OSHA and Life Safety requirements;
  • Certified Healthcare Facilities Manager (CHFM) is a plus; and
  • Business and financial acumen with a strong P&L understanding is a plus;
  • a bachelors degree in engineering or related fields is preferred.


The successful candidate will:

have exceptional client service mentality and executive presence;be responsible for driving client and patient satisfaction scores;provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department;partner with the Environment of Care Committee, Infection Prevention Director and other key members of hospital leadership;effectively manages the Unit Operating System; and/orsupport a diverse and inclusive workforce.


Is this opportunity right for you? We are looking for candidates who:

are leaders who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a housekeeping system;are an expert in building and maintain strong customer / client relationships;possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;have 3-5 years previous custodial or housekeeping director level experience preferably in a hospital environment;can analyze data, present and effectively communicate to all levels within the organization related to training, leading committees and change management;have experience effectively managing projects within agreed upon timelines;are proficient with computers and other technology;have experience with vendor and contract management, as well as union and contract negotiations; and/orhave strong financial acumen and budget management experience


Learn more about Sodexos Benefits 


Not the job for you?


At Sodexo, we offer Environmental Service/Housekeeping positions in Healthcare and Senior Living locations across the United States. Continue your search for ES/Housekeeping jobs.


Working for Sodexo:


Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.



Position Summary

The Manager 3, Regional Operations Support (ROSI) has overall responsibility, or a portion of an

on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client

executive.  In this role, the ROSI has direct accountability for executing Sodexo systems, programs,

resources, tools, and talent management that drives operational excellence and our service

commitments that are:  Predictable, Reliable, and Repeatable. 


Primary Responsibilities:


Client / Customer Service - 20%

§   Navigates the client organization through effective communication while influencing and persuading at multiple levels.  Seeks to collaborate for win-win outcomes. 

§   Effectively partners with client and Sodexo stakeholders to drive successful outcomes.

§   Complies with all client policies and procedures.

Operational Excellence - 20%

§   Owns, drives, and measures operational excellence outcomes of Sodexo and client.

§    Effectively deploys, embeds and ensures Sodexo standardized processes are in place.

§   Creates a continuous quality improvement culture that drives operational efficiencies.

§   Drives change and creates a culture where change is embraced and operationalized. 

§   Brings innovation to client organization through deployment of Sodexo programs and brand.

§    Utilizes data driven decision making processes around operational expenses and performance outcomes to drive continuous improvement and celebrate successes.

Analysis & Decision Making - 20%

§   Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.  

§   Accountable for effective utilization of labor resources.

§   Analyses data such as labor and turnover reports, etc. to engage in data driven decision making around talent.

§   Brings insightful analysis to issues using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business. 

§   Effective risk management by ensuring consistent regulatory and legal compliance. 

§   Compliance with supply chain management requirements.

§   Knows, understands and effectively manages comprehensive unit finances including both Sodexo and Client budgets.    

§   Sets operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance.

§   Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions.

§   Effectively delegates operational responsibilities to appropriate individuals / positions. 


Safety - 20%

§   Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.

§   Behaviors include:  Working as a team for safety  

§   Communicating Effectively for Safety  

§   Managing Safety Risks  

§   Optimizing Human and Environmental Factors  

§   Recognizing, respond and reporting incidents 

§   Adherence to all operational safety practices and protocols

§   Drives a safety culture throughout the team

Talent - 20%

§   Ability to effectively manage critical aspects of Human Resources (ie. Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes.

§   Creates a culture of continuous learning and development for self and those within the unit assigned.

§   Develops rigorous plans to continually enhance employee engagement and recognition 

Qualifications & Requirements

Basic Education Requirement - Bachelor's degree in a relevant field or equivalent work experience

Basic Management Experience - 3 years 

Basic Functional Experience - 5 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition;


Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


Posted: 2020-03-12 Expires: 2020-04-24
Sponsored by:
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Facilities/Engineering Regional Operations Manager 3

Cleveland, OH 44114

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