1+ months

Facets Configuration Manager - Indianapolis, IN

Indianapolis, IN 46204
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Grow your career with an exciting opportunity where you will be a part of creating software solutions that help to change lives - millions of lives. As an IT Facets Configuration Manager you will have the opportunity to be a part of a focused team dedicated to helping to make the health care system work better for everyone. Here, you'll partner with some of the smartest people you've ever worked with to design solutions to meet a wide range of health consumer needs. And we need world-class IT Facets Configuration Managers, like you, to help us build our next generation customer experience. 
Primary Responsibilities:

  • Responsibility for direction, mentoring and follow up with the Business Configuration Team Leads and their team members

  • Mentor Business Configuration Leads to better help them develop their teams

  • Available to the Leads and Team members for removing barriers, getting clarity on projects at a high level

  • Follow up with Business Configuration Leads on email requests from the UHOne organization and direct as needed to ensure follow-up and closure of requests

  • Write and deliver Semi-Annual and Annual reviews for the Business Configuration team leads and their individual team members as deemed and approved by the Director

  • Provide review type feedback to Business Configuration contractors as deemed and approved by the Director

  • Work to integrate the BC Team into the Agile framework with the rest of the organization

  • Work in CA Agile to determine the work that will be coming to BC in the upcoming PIs (2-3 ahead minimum)

  • Follow up with BC Leads and BC team on Features, Stories and Tasks assigned to BC
  • Assist with determining BC resources based on upcoming projects/products
  • Promote the BC Team within the Scrum Teams and Organization for accomplishments

  • Keep BC team on track and focused in Sprints to work ahead and be proactive

  • Develop Policies & Procedures for BC work and processes that currently do not have them

  • Continue to work the CMU process so it runs smoothly and incorporates what is needed in each environment.

  • Fill in for the Director when he is unable to attend meetings or is out of the office

  • Keep the Director informed at an agreed level , format, and frequency on what work  the BC teams is allocated to and at a more detailed level on anything that involves a production issue or issue that is at a level that is visible to the organization as a whole

  • Work on and maintain the Resource Plan for the BC team to ensure we are staffed correctly and have availability to handle scheduled product configuration, -business as usual- support, BC Team PTO, and unforeseen projects & issues

  • Work with the BC Director to hire appropriate resources to fill positions in BC

  • Work with the agencies to recruit

  • Interview or assign interviews based on the role of the resource

  • Work on initial BC onboarding to get the resource appropriate equipment and initial access

  • Work with BC Leads to coordinate official BC team onboarding once they start

  • Keep the organization updated and aware of all business configuration responsibilities, projects, tasks that affect other areas

  • Attend appropriate meetings to be able to lead the BC Team and keep them informed of changes to projects or priorities

  • Create a fun and exciting environment where the team can flourish

  • Work to provide Training and Cross Training within the BC Team

  • Develop and maintain a secondary specialty for each BC team member

  • Ensure BC team members have the tools and knowledge to perform their job responsibilities

  • Provide feedback routinely to BC Leads and BC team members to positively reinforce good decisions and work accomplishments

  • Write and deliver Semi-Annual and Annual reviews to the individual BC team members as deemed and approved by the Director

  • Provide review type feedback to Contractors as deemed and approved by the Director

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


Posted: 2020-01-03 Expires: 2020-03-02

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Facets Configuration Manager - Indianapolis, IN

UnitedHealth Group
Indianapolis, IN 46204

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