14 days old

Experience Mgt Business Analyst

Χορτιάτης, Κεντρική Μακεδονία 570 10
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**Why Patients Need You**

AtPfizer, we are changing the way we look at and leverage data to create a better experience for our customers. We areimplementingcustomer strategies thatemphasizethe importance of understanding behaviors, intent and emotionwhen interactingwith Pfizer-whether digitally or through traditional channels.

**What You Will Achieve**

The Experience Management Business Analyst willlead business analysisfor ourstate-of-the-artJourney Orchestration platformthat will transform end-to-end customerexperience andjourney management across Pfizer. You will enable real-time, omnichannel customer listening powered by customer-enabled journeys and customer behaviors. The resulting customer insights will inform the next best actions or orchestrations to make our customers' experience personalized, timely and rewardingat every touchpoint.

It is your dedication and focus that will help in making Pfizer ready to achieve new milestones and help patients across the globe.

**How You Will Achieve It**

+ Partners acrossbusiness,Digitaland vendor technicalteamstotranslate businessneedsintoJourney Orchestrationrequirementsincludinguser, functional,customer journey framework,contentandorchestration rules.

+ Facilitates and influences requirementsdecision-making to drive clarity and prioritize business value.

+ Responsible forrequirementscommunicationto platform configuration teams,requirementsverificationandUAT.

+ Managesuse cases, journeys,ongoing journey optimization and reporting across the platform.

+ Define the requirements gathering approach and change management plan for complex projects.LeadsthefullJourney Orchestration Requirements managementlifecyclefrom requirements elicitation, documentation, verificationthroughongoingchange management.

+ Gives demos and acts asasubject matter expert on Journey Orchestrationmethodology, configuration,businessuseandcontinuous delivery of value.

+ Takes action to anticipate needs and opportunities for continuous improvement by engagingDigital Customer Experienceteamsandexternal industry partners

**Basic Qualifications**

+ Bachelor of Science or related Business/Technical degree

+ 6+years experienceas a Business Analyst or equivalent applyingbusiness analysisforinformation technologyprojects.

+ Experiencegathering and documenting IT system requirements.

+ Experience withSoftwareDevelopmentLifeCycle

+ Must be able to communicate effectively in English orally and in writing with internal technical staff, management and vendors.

+ Strong analytical, and complex problem-solving skills

+ Demonstrated ability to quickly learn new technologies and business processes in an agile fashion.

**Preferred Qualifications**

+ Master's degree and relevant pharmaceutical experience

+ Ability to lead business analysis efforts with cross functional teams to deliver complex projects.

+ Experiencewithagile methodologies, sprint/scrum processes.

+ Experience leading UAT and requirements change management.

+ Experience with Journey Orchestration,Experience Managementor Marketing AutomationPlatforms (Thunderhead One a plus)

+ Experience with Digital Marketing in the Commercial space

+ Anunderstanding of interactions the pharma industry has with customers across digital and traditional channels



**Breakthroughs that change patients' lives** ... At Pfizer we are apatient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.

Digital Transformation Strategy

One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.


We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self.Let's start the conversation!

Equal Employment Opportunity

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer iscommitted to celebratingthis,in all itsforms - allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

Information & Business Tech
Posted: 2021-06-01 Expires: 2021-07-02
Sponsored by:
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Experience Mgt Business Analyst

Χορτιάτης, Κεντρική Μακεδονία 570 10

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