24 days old

Escalations Engineer, UK

Cisco Systems Inc.
London, United Kingdom
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Why you'll love Cisco Meraki


We change the World; we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.


What you'll do

  • You will be a part of a Technical Service team of outstanding technical engineers who are excited to grow into the "Support of last resort" for systemic technical issues experienced by our highest-value customers that cannot be resolved through the normal Support process.
  • The average work week might consist of working on assigned critical issues, monitoring/responding to Escalation calls/threads, and coding/automating test plans associated with critical issues.


Who you'll work with

We are a team that provides the highest level of technical support for all Cisco Meraki products to Cisco customers, partners, account teams and other support engineers. As a part of this team, you are empowered to work across departments and mobilise resources when necessary.


Who you are

You dedicate 70% of your time to operational responsibilities

  • Build, execute and analyze technical test plans to acquire data needed to validate critical networks
  • Model RF, network, and application performance using industry-standard tools.
  • Learn swiftly to navigate difficult political conversations, and strategically take charge of complex situations
  • Read, weigh in, and potentially scope defects


You dedicate 20% of your time to professional development

  • Focus on certifications and learn programming languages
  • Attend industry meetups, webinars, and conferences
  • staying up to date on the latest on networking standard methodologies and competitor solutions
  • Explore new tools and investigate advancements in the field of computer networking


You dedicate 10% of your time to expert-level documentation

  • Using knowledge gained from operational work to provide in-depth documentation
  • Present exciting escalations/projects to Support and other Meraki business units to share insights


Desired Skills

  • An active enrolment or completed CWNA certification
  • Experience completing a programming/automation project
  • Exposure handling critical issues
  • Recorded documentation efforts
  • Validated troubleshooting skills with wireless, R&S, Network security protocols (such as ASA, Firewall, VPN) or closed-circuit video large scale deployments


Why Cisco Meraki

We believe that when passionate people are able to spend less time struggling with technology, they can spend more time on what matters - like teaching children, running businesses, keeping airports safe, and connecting disaster victims with relief. Thats the real power of simplicity. Cisco Meraki is the leader in cloud-managed IT, thanks to our creative, inclusive, fearless team that is driven to simplify technology so the world can simply work!


Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.


At Cisco Meraki, were challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. Were building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.


Posted: 2021-02-01 Expires: 2021-03-06
Sponsored by:
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Escalations Engineer, UK

Cisco Systems Inc.
London, United Kingdom
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