1+ months

Escalation Engineer

Cisco Systems Inc.
Bengaluru, KA 560002
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What You'll Do

You will be a Escalation Engineer  at Cisco(IBNG) to ensure and manage customer issues that are getting escalated by TAC and Executive triggered escalations.. You will be involved in following activities

  • Analyze the customer cases in BEMS and pick them up
  • Address or resolve the customer issues.
  • Automate the way to detect the fault condition and provide workaround till the issue is resolved in software.
  • Take care of escalation from the field, ie reproduce the customer found defects, interact  with developers in getting the fix, verifying the fix etc.
  • Participate in Functional Spec review, Test Plan review etc.
  • You must be proficient in using traffic generators(IXIA/SPIRENT/Finiser etc.)
  • You must be well versed with various L2/L3 protocols like STP/LACP/BGP/OSPF/VXLAN etc.
  • Come up with ideas/suggestions to make the testing process more effective


Who You'll Work With

You will be part of an experienced team working on next generation data center products. These switches are based on Nexus line of products which are largely deployed in Data centers.

In this role, you will have the opportunity to work in a brand new switch project as part of the software engineering team of Insieme BU, Bangalore. Become a key part of Ciscos Data Center strategy.

We are looking for candidates who strive in a fast paced start-up like environment. You will be part of a dedicated team and open communications, empowerment, innovation, teamwork and customer success are the foundations of the team.

The job involves working on a brand new stand-alone data center switch. This is an excellent opportunity to join Ciscos data center technology group. We are looking for candidates who strive in a fast paced start up like environment. You will be part of an experienced team working on next generation data center products.

Who You Are

  • You are a proven engineer that is looking for challenges that will catapult you to the next level and a team that provides an environment for you to thrive
  • You have the ability to proficiently code in any one of the scripting languages such as python, TCL or Perl
  • You have deep understanding of Layer 2 and Layer 3 technologies with strong knowledge on networking protocols.
  • Problem solving skills in the realm of Layer 2 to Layer 7.
  • A background with one or more of following areas is a plus : Virtualization, Open flow, Cloud technologies, Intelligent network Services and Large data center Automation/Experience
  • Bachelor's/Masters Degree in Computer Science or related field

At-least 4+ years of experience as a Test / Tac engineer testing software or networking product/solution.


BSCS, MS preferred


Python, TCL, Perl, L2/L3 testing, manual testing

Why Cisco

At Cisco, each person brings their rare talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything people, process, data and things and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

Posted: 2021-05-12 Expires: 2021-07-12
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Escalation Engineer

Cisco Systems Inc.
Bengaluru, KA 560002
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