23 days old

Epic Client Services Administrator / Management (ECSA / ECSM) - Nashville, TN - 893661

Nashville, TN 37201
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Optum is a health services business dedicated to making the health system work better for everyone. We serve people throughout the entire health system. This allows us to bring a uniquely broad, yet experienced, perspective. We have the ability and scale to help our clients both envision and implement new approaches that drive meaningful, enduring and positive change. Beyond just a company and a brand, Optum is a unique and valuable collection of people, capabilities, competencies, technologies, perspectives and partners. These resources along with our highly integrated breadth of services across UnitedHealth Group, places Optum in an unparalleled position to positively transform the entire health system. We do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

This is an Analyst-level role based in Nashville, TN responsible for the configuration, monitoring, support and administration of the Epic Systems application/data infrastructure within a cloud-based architecture. The ECSA/ECSM will help to maintain an optimized infrastructure to support numerous client applications within the Web and Presentation tiers including: Hyperspace Web, MyChart, Interconnect, BCA Web and more. This role will assist with third-party application integration.

The ECSA/ECSM will help create and foster a culture of diversity and inclusion within a new and growth-minded service line for UnitedHealth Group. The ECSA/ECSM will exemplify and reflect the UnitedHealth Group core Values.

The ECSA/ECSM must be a self-motivated individual with exceptional communication, presentation and interpersonal skills and the ability to work well in team environments.

Primary Responsibilities:

  • Successfully complete all required job training, including Epic certification, and keep certifications up to date
  • Install, configure, maintain and deploy the Epic client and other delivery infrastructure components on Microsoft Windows servers
  • Maintain and support Epic ancillary services like Hyperspace and Interconnect and the related services
  • Help manage the Change Control processes for all Epic environment build migration
  • Monitor Epic system performance as part of daily operational requirements
  • Review Sherlock and Galaxy notes and apply routine upgrades to all Epic environment client applications and back end services
  • Assist in integrating other applications with Epic using web services
  • Implement Epic system high availability strategies and mechanisms
  • Monitor and fine tune the performance of Cach database instances
  • Develop disaster recovery procedures
  • Maintain Epic production (PRD) and non-production (non-PRD) Hyperspace environments
  • Troubleshoot and diagnoses Epic ancillary application issues and implement solutions
  • Ensure Epic application and infrastructure changes are communicated to the necessary teams across the enterprise
  • Define, create user accounts, profiles, roles and maintain required audit information
  • Works closely with database, environment/infrastructure and internal/external enterprise security teams
  • Provide on call support for production performance/availability or other critical issues
  • Performs other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


  • 2+"years' experience in Windows Server administration
  • 2+"years' background with Epic client connectivity architecture for Hyperspace,"Interconnect & Blob servers and web deployment including in the following"areas: Cach or DBA, VMs, Active Directory, Citrix, load balancing,"firewall and/or NetScaler
  • 1+"years' basic first-hand experience with third-party application integration
  • Previously"managed build migration using Epic's Data Courier utility
  • Reside in"Nashville, TN or willing to relocate to Nashville
  • Employees are required"to screen for symptoms using the ProtectWell mobile app, Interactive"VoiceResponse (i.e., entering your symptoms via phone system) or a similar"UnitedHealth Group approved symptom screener prior to entering the work site"each day, in order to keep our work sites safe. Employees must comply with"any state and local masking orders. In addition, when in a UnitedHealth Group"building, employees are expected to wear a mask in areas where physical"distancing cannot be attained
Preferred Qualifications:
  • An Epic ESCA/ESCM"certification
  • An Epic Data"Courier certification
  • An Epic Cach certification
  • Programming experience"with PERL or PowerShell
  • Microsoft Windows"Administration experience
  • A Bachelor's"degree
Key Competencies:
  • Complete"overview of Epic Windows applications and dependent required infrastructure
  • Troubleshoot and"resolve Epic client and other infrastructure issues
  • Ability to"distribute Epic windows application on multiple servers
  • Ability to"participate in cross functional meetings to resolve Epic Client-Server"technical issues

Careers with Optum.Here's the idea. We built an entire"organization around one giant objective; make health care work better for"everyone. So when it comes to how we use the world's large accumulation of"health-related information, or guide health and lifestyle choices or manage"pharmacy benefits for millions, our first goal is to leap beyond the status quo"and uncover new ways to serve. Optum, part of the UnitedHealth Group family of"businesses, brings together some of the greatest minds and most advanced ideas"on where health care has to go in order to reach its fullest potential. For you,"that means working on high performance teams against sophisticated challenges"that matter. Optum, incredible ideas in one incredible company and a singular"opportunity to doyour life's best work.(sm)


Diversity creates a healthier atmosphere: UnitedHealth Group is an"Equal Employment Opportunity/Affirmative Action employer and all qualified"applicants will receive consideration for employment without regard to race,"color, religion, sex, age, national origin, protected veteran status,"disability status, sexual orientation, gender identity or expression, marital"status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are"required to pass a drug test before beginning employment.


Job Keywords: EPIC, ECSA/ECSM, Analyst, Manager, Admin, Administrator,"Healthcare, IT, Technology, Nashville, TN, Tennessee

Posted: 2020-11-04 Expires: 2020-12-26

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Epic Client Services Administrator / Management (ECSA / ECSM) - Nashville, TN - 893661

UnitedHealth Group
Nashville, TN 37201

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