2 days old

EOC Technician

Springfield, VA 22150
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Perspecta is providing engineering, management, and operational support services to the U.S. Customs and Border Protection on a Data Center Support Services (DCSS) contract supporting the (CBP) Enterprise Data Management & Engineering (EDME) Division. EDME provides innovative Information Technology (IT) services and solutions.

We are seeking anEnterprise Operations Center (EOC) Technician to support this program. The candidate should have 3+ years experience supporting a large, high visibility IT program, and have experience using Enterprise Monitoring tools to identify and escalate data center infrastructure incidents. This position supports evenings and weekends as needed.

Duties include:

  • Providing 24x7x365 support, will provide a central point for identification, troubleshooting and escalation of incidents that arise in all environments; will provide support on Incident bridge calls with emphasis on restoring service to users as quickly as possible, troubleshoot toward the resolution of incidents, and manage incidents to completion.
  • Compiles incident time lines, supports change activities, and records incidents in to the ITSM platform BMC Remedy.
  • Create, update and maintain Standard Operating Procedures, Technical User Guides, Troubleshooting Guides, and Customer Contact Database; conduct quarterly reviews of all documents
    Populate Knowledge Management Database with known troubleshooting procedures. Develop lessons learned on all escalated incidents.
  • Monitor all applications and systems in production, development, and test environments at all Data Centers
  • Coordinate, escalate, and/or resolve operational system/application/network events that have the potential of negatively impacting system and application availability to the user community.



  • 3-10 years of experience and a BS degree, degree can be substituted with an additional 4 years of related experience
  • 3 years of experience using the following or similar tools: Fault and Performance monitoring and reporting tools such as IBM Netcool/Omnibus, AppDynamics, HP Operations Manager
  • Experience using incident management tools such as BMC Remedy
  • Requires operational experience within a large-scale, complex Manager of Manager (MoM) type monitoring environment
  • Experience supporting one or more of the following Data Center technologies: Java App Servers, VMWare, Oracle, Unix/Linux, or IBM technologies like MQ, AIX, DB2/UDB
  • Previous experience supporting incident, problem, and change management activities
  • Previous experience working on high visibility or mission critical aspects of a given program and performing all functional duties independently
  • Experience supporting Federal Government programs
  • Must possess excellent verbal communication skills
  • Requires US Citizenship and eligibility for DHS Public Trust Security Clearance


  • Experience supporting Customs and Border Protection (CBP)
  • Current CBP-issued BI Clearance
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As a government contractor, Perspecta abides by the following provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)


  • Information Technology
Posted: 2020-05-22 Expires: 2020-06-22

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.

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EOC Technician

Springfield, VA 22150

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