1+ months

Environmental Services / Custodial Operations Manager 2

Sodexo
Philadelphia, PA 19107
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Unit Description

Use your best in class skills to make a real impact on patient healing.

 

Sodexo is seeking an Operations Manager 2 for Patient Experience at Penn Presbyterian Medical Center located in Philadelphia, PA. Penn Presbyterian is a full service union account.  This position will have direct oversight on all Press Ganey initatives and processes. The Patient Experience Manager will report directly into this role.  Overall, will be responsible for establishing best practices and initatives to increase Press Ganey cleanliness and courtesy scores for the account, which is paramount for this new role. 

 

Our Sodexo Health Care teams work to operations at health care client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Health Care, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience.

 

The successful candidate will: 

  • be responsible for driving client and patient satisfaction scores;
  • lead teams and departmental projects and initiatives;
  • effectively manage the Unit Operating System; and/or
  • support a diverse and inclusive workforce.

 

Is this opportunity right for you? We are looking for candidates who:

 

  • have experience leading, training and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service delivery;
  • have customer service and/or guest satisfaction in a health care or hospitality;
  • possess strong leadership skills and has the ability to work independently to drive program;
  • monitor compliance and reach project target dates of completion;
  • have experience effectively managing projects within agreed upon timelines;
  • are results and safety driven;
  • are proficient with computers and other technology

 

Learn more about Sodexos Benefits 

 

Not the job for you?

At Sodexo, we offer Environmental Service/Housekeeping positions in Health Care and Senior Living locations across the United States. Continue your search for ES/Housekeeping jobs.

 

Working for Sodexo: How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.

 

 

 

 

Position Summary

Provides management oversight for Environmental Services exempt and non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service Programs. Ensures Environmental Service programs are in place and functioning according to design to consistently meet all company, client and regulatory requirements.

Key Duties-Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Sodexo safety and loss prevention programs and by providing safety-related training and equipment inventory and maintenance.

-Assumes GM responsibilities and authority in his or her absence

-Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards.

-Ensures compliance with application of all Sodexo Quality Assurance and Regulatory standards within the contractually agreed upon scope of services.

-Establish and/or adhere to defined operating standards, develops and implements quality improvements and ensures direct reports and staff adhere to the standards and expectations.

-Assists with Management of Environmental Service budget by ensuring full compliance to established operating standards, monitoring costs (e.g. labor, inventory, equipment, and material), and taking corrective action as needed.

 

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experienceBasic Management Experience - 2 yearsBasic Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Posted: 2021-04-27 Expires: 2021-06-27
Sponsored by:
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Environmental Services / Custodial Operations Manager 2

Sodexo
Philadelphia, PA 19107

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