23 days old

Environmental Services / Custodial Operations Manager 1

Sodexo
Lewisburg, PA 17837
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Unit Description

Sodexo Seniors is seeking an Environmental Services Operations Manager-1 for our new account in Lewisburg, PA.

 

Put your passion for people to work and make a real impact on resident satisfaction.

 

Our Sodexo Health Care Environmental Services/Housekeeping teams work to direct housekeeping operations at health care client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of client staff, as well as follow-through with action items that impact both client and resident satisfaction. At Sodexo Seniors, residents are the heart of everything we do. Our ability to create a clean, healthy and comfortable community is key to the full resident experience.

 

The successful candidate will:

 

  • be responsible for driving client and resident satisfaction scores;
  • provide a clean and safe environment for resident, visitors and staff and works closely with the Infectious Control department;
  • work with resident committees and Infection Prevention Nurse;
  • effectively manages the Unit Operating System; and
  • support a diverse and inclusive workforce.

Is this opportunity right for you? We are looking for candidates who:

 

  • have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a health care housekeeping system;
  • have experience driving customer service and/or guest satisfaction results in a health care environment is preferred;
  • possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;
  • can analyze data, present and effectively communicate to all levels within the organization related to training, leading team committees and change management;
  • have experience effectively managing projects within agreed upon timelines;
  • are results and safety driven;
  • have in-depth knowledge of housekeeping systems and procedures;
  • have experience with vendor and contract management, as well as contract negotiations;
  • have experience improving resident satisfaction, and driving full regulatory compliance for local and state standards;
  • have 3-5 years previous custodial / housekeeping or similar management experience in a long-term care or hospital is preferred;
  • have strong financial acumen and budget management experience; 
  • can multi-task and set priorities;
  • are proficient with computers and other technology.

 

Learn more about RiverWoods: https://riverwoods.org/

Position Summary

Provides management oversight for Environmental Services exempt and non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service Programs. Ensures Environmental Service programs are in place and functioning according to design to consistently meet all company, client, and regulatory requirements. Key Duties-Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Sodexo safety and loss prevention programs and by providing safety-related training and equipment inventory and maintenance.-Assumes GM responsibilities and authority in his or her absence-Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards. -Ensures compliance with application of all Sodexo Quality Assurance and Regulatory standards within the contractually agreed upon scope of services. -Establish and/or adhere to defined operating standards, develops and implements quality improvements and ensures direct reports and staff adhere to the standards and expectations. -Assists with Management of Environmental Service budget by ensuring full compliance to established operating standards, monitoring costs (e.g. labor, inventory, equipment, and material), and taking corrective action as needed.

 

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experience

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Posted: 2020-03-05 Expires: 2020-04-05

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Environmental Services / Custodial Operations Manager 1

Sodexo
Lewisburg, PA 17837

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