12 days old

Environmental Services / Custodial Manager 2

Sodexo
Raleigh, NC 27603
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Unit Description

Use your best in class housekeeping/custodial management skills to make a real impact on patient healing.

 

Sodexo is seeking a dynamic Environmental Services Manager 2 for UNC Rex Healthcare.  This is a 439-licensed bed facility with 50-plus Surgery & Procedure Rooms and 150 frontline employees supporting the account.  This hospital has received a top five-star rating from CMS for quality of care, which translates that UNC Rex Healthcare is in the top 9 percent of hospitals nationwide.  The opportunity is a Afternoon Shift (3:00pm start time) that will oversee a team of 35.  The successful candidate for this position will ensure all metrics and goals important to the client are met, which includes but are not limited to: employee engagement, room cleanliness scores & bed turnaround time.

 

This role will support operations and supervise employees on 2nd and 3rd shifts. Responsible for hiring, conducting annual evaluations, providing training, submitting payroll, coaching and mentoring, etc. Candidate must have Trakkar knowledge since they will be responsible for conducting daily quality & safety inspections along with patient rounds and black light inspections. Strong knowledge on driving patient satisfaction scores as well as strong employee engagement is paramount.

 

Our Sodexo Health Care Environmental Services/Housekeeping teams work to direct housekeeping operations at health care client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Health Care, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience.

 

The successful candidate will:

 

  • be responsible for driving client and patient satisfaction scores;
  • provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department;
  • work with the Environment of Care Committee and Infection Prevention Director;
  • effectively manages the Unit Operating System; and/or
  • support a diverse and inclusive workforce.

Is this opportunity right for you? We are looking for candidates who:

 

  • have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a health care housekeeping system;
  • have experience driving customer service and/or guest satisfaction results in a health care environment is preferred;
  • possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;
  • can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;
  • have experience effectively managing projects within agreed upon timelines;
  • are results and safety driven;
  • have in-depth knowledge of housekeeping systems and procedures;
  • have experience with vendor and contract management, as well as union and contract negotiations;
  • have experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;
  • have 3-5 years previous custodial / housekeeping or similar management experience., in a hospital, health care experience preferred but not required;
  • have strong financial acumen and budget management experience; 
  • can multi-task and set priorities;
  • are proficient with computers and other technology

 

Learn more about Sodexos Benefits 

 

Not the job for you?

At Sodexo, we offer Environmental Service/Housekeeping positions in Health Care and Senior Living locations across the United States. Continue your search for ES/Housekeeping jobs.

 

Working for Sodexo:

Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.

 

Position Summary

Provides management oversight for Environmental Services non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service Programs. Ensures Sodexo Operating Standards for Environmental Service are in place as required to consistently meet all company, client, and regulatory requirements. Responsible for non-exempt work force planning through effective scheduling, development of daily work flow assignments, training and development, and monitoring for compliance to the plan.

Key Duties-Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Sodexo safety and loss prevention programs and by providing safety-related training and equipment inventory maintenance.

-Provide leadership and direction to non-exempt employees-Coordinate/conduct employee training-Administer Human Resource processes (hiring, performance reviews, constructive counseling, prepare work schedules, payroll, etc.)-Interact with outside vendors-Ensure Sodexo Operating Standards for Environmental Service are in place and consistently met.-Develop/implement action plans for improvement in compliance with Sodexo Operating Standards as identified. -Reviews and maintains assigned areas of the Sodexo/Client budget commitments

 

 

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experience

 

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Posted: 2020-03-20 Expires: 2020-04-20

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Environmental Services / Custodial Manager 2

Sodexo
Raleigh, NC 27603

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