1+ months

Enterprise Services Solution Architect - Remote Work Eligible

Edward D. Jones & Co., L.P (HO)
St Louis, MO 63103 Work Remotely
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At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 14,000+ branch offices where our more than 7 million clients live and work.

A typical branch office has one financial advisor who meets with clients face-to-face and one branch office administrator who enhances the team's ability to build deep relationships with clients. Headquarters associates in St. Louis and Tempe provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. Edward Jones currently has more branch offices than any other financial services firm, and we continue to grow to meet the needs of long-term individual investors.
*What you'll do*
As a Technical Architect, you will responsible for designing and delivery of cloud-based solutions and technologies to support enterprise client service needs. This will not be limited to Salesforce Service Cloud. It also requires the Architect to maintain understanding of cloud computing eco-systems that include BPM, ITSM and development of cross-cloud architecture solutions. In this role, you will work closely with other members of the team, product managers and product owners to be the lead technical person.

*Essential Responsibilities and Tasks:*

* Evaluate, design, implement and Support Salesforce Service Cloud module changes

* Design, implement and support ITSM Cloud integrations

* Design, implement and support BPM Cloud integrations

* Work closely with support teams, Systems and business leads to promote technical and functional upgrades, enhancements and best practices/industry standards.

* Focus on continuous improvement to drive a seamless, modernized associate/user experience.

* Participate in the analysis, design, develop, testing, and implementation activities within the areas of responsibility.

* Assist, mentor and train other team members.

* Participating in continuous exploration

* Work closely with support teams, delivery manager and product owners to address incidents and problem queues, ensuring proper prioritization.



* Bachelors degree in IT, Computer Science, Information systems is preferred.
* Minimum of 5 years of experience with one or more of Salesforce Service cloud, ITSM and iBPMS platforms
* Experience with Salesforce Service Cloud, Communities, Chatbox, Live Chat and Knowledge
* Experience with at least one ITSM or BPM cloud tool
* Experience with AI, REST API, SOA, Content Management, Microservices added plus
* Experience with Security automation and provisioning tools - added plus
* Ability to work independently and manage multiple task assignments
* Understanding of Product Teams and Agile methodology and practices
* Strong Analytical and technical skills are required
* Good communication and presentation skills to be able to interact with business stakeholders.


* FORTUNE 2020 Edward Jones was named No. 7 on the 2020 FORTUNE 100 Best Companies to Work For list.
* From FORTUNE 2020 FORTUNE Media IP Limited. All rights reserved. Used under license. FORTUNE and FORTUNE 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Edward Jones Investments.

* Edward Jones Ranked No. 6 of the 100 best workplaces for millennials by Great Place to Work and FORTUNE Magazine.
* 2020 Corporate Equality Index Edward Jones joins the ranks of 680 major U.S businesses that received top marks in the HRC Foundations 18th Annual Scorecard on LBGTQ Workplace Equality
* Edward Jones named a top company for training, ranking No. 25 on Training magazine's 2020 Training Top 125 list the highest ranking among the financial-services industry!
* Financial services firm Edward Jones has been named one of the 2019 Best Workplaces for Parents by Great Place to Work and FORTUNE magazine. The firm ranked No. 5 on the list of 50 companies, up two spots from last year.
* The Best Workplaces for Parents list is one of a series of rankings by Great Place to Work and FORTUNE based on employee feedback from Great Place to Work-Certified organizations. Edward Jones ranked No. 7 on the FORTUNE 100 Best Companies to Work for in 2019 list, the firms 20th appearance on the list. The firm also was ranked the No. 1 Best Workplace in Financial Services & Insurance and the No. 6 Best Workplace for Millennials by Great Place to Work and FORTUNE.


Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. [Visit our career site]() to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
Posted: 2021-02-01 Expires: 2021-05-20
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Enterprise Services Solution Architect - Remote Work Eligible

Edward D. Jones & Co., L.P (HO)
St Louis, MO 63103

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