1+ months

Enrollment Eligibility Representative - Lexington, KY

Lexington, KY 40507
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Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.


If it sounds too good to be true, consider this: Through our family of businesses and a lot of inspired individuals, we're building a high - performance structure that works better for more people in more ways.


This position looks for experience with billing and customer service skills. It will require extensive data entry, working with numbers and spreadsheets, identifying and working through specific billing discrepancies, written correspondence, in addition to working in a workgroup call queue for customer service inquiries.

Primary Responsibilities:

  • Prepare, process, and maintain new member or group enrollments, beneficiary forms, and eligibility calculations
  • Maintain a database of hours and contributions from reports
  • Complete monthly reconciliation of data reported with accounts receivable for eligibility calculations and payment discrepancies
  • Answer and document incoming calls in a workgroup call queue from customers while listening actively to identify the type of assistance the customer needs
  • Work with various types of member or employer correspondence including letters and emails and respond to member or employer inquiries
  • Daily work could include data entry, working with numbers and spreadsheets and analyzing transactional data
  • Perform basic clerical functions on a PC with proficiency in Microsoft Office suite of products including Microsoft Outlook, Microsoft Word and Microsoft Excel
  • Have an innovative mindset and initiate and assist with developments/changes to increase efficiencies and quality of work

You'll be rewarded and recognized for you performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Posted: 2020-09-17 Expires: 2020-11-19

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Enrollment Eligibility Representative - Lexington, KY

UnitedHealth Group
Lexington, KY 40507

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