1+ months

Engagement Specialist - Remote in Eden Prairie, MN - 911369

Eden Prairie, MN 55344 Work Remotely
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  • Job Code
    911369

Lets face it, no industry is moving faster than health care. And no organization is better positioned to move health care forward thanUnitedHealth Group. We're out to use data, technology and people in ways that help drive change and make the health care system work better for everyone. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive. Take this opportunity to work with a Fortune 10 industry leader.

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This position is full - time (40 hours/week) Monday - Saturday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours 7am - 6pm CT.It may be necessary, given the business need, to work occasional overtime. Our office is located in Eden Prairie, MN.

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Primary Responsibilities:

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  • Telephonic outreach to qualified members for participation in health plan programs
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  • Engage member to participate
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  • Refer members to appropriate programs and services
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  • Documentation of member interactions
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  • Best in class customer service delivery
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  • Influence others through clear and effective communication including active listening
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Part of the challenge here is dealing positively with members and providers in sometimes challenging circumstances. As a subject matter expert, youll also be the go-to resource for information. The flexibility to work evening hours will also be required.

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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • High School Diploma / GED (or higher)
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  • 2+ years of customer service experience
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  • Proficiency (edit / save / create / send spreadsheets, documents, correspondence, and presentations) with Microsoft Office (Microsoft Excel, Microsoft Word, Microsoft Outlook,and Microsoft PowerPoint)
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  • Ability to work Monday - Saturday 7:00am 6:00pm CT
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  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
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Preferred Qualifications:

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  • Experience working with health care industry
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  • Experience in a hospital, physician's office or medical clinic setting
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  • Clerical or administrative support background or experience working in a call center environment
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  • Experience working in a sales environment
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UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non-clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

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Your confidence, decisiveness and perseverance will help you positively impact our patient lives. Its an opportunity to doyour lifes best work.SM

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Careers withECM Business Segmenthave amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to doyour lifes best work.SM

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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Keywords:customer service, call center, intake, prior authorization, medical assistant, administrative, clerical, coordinator, claims, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #rpo

Posted: 2021-02-25 Expires: 2021-04-25

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Engagement Specialist - Remote in Eden Prairie, MN - 911369

UnitedHealth Group
Eden Prairie, MN 55344

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