1+ months

End User System Engineer (Government)

Oakton, VA 22124
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AT&T Public Sector & FirstNet is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers mission.


Our Defense team supports our nations warfighters, providing, operating and assuring critical voice, video and collaboration services for the full spectrum of military operations.


AT&T has an opening for End User System Engineer to support the Air Force, in providing Enterprise IT as a Service (EITaaS).


Job Duties/Responsibilities include but may not be limited to the following:

Direct and work with partners to deliver AF EITaaS EUS service elements.

Experience in end user management/ support roles.

Understands end user devices laptops, smartphones, etc, and how to manage and service each.

Understand networking, wired, wireless technologies: Ethernet, Wi-Fi, cellular and how end devices attach.

Understand public/ private/ hybrid cloud architectures and how applications connect with end user devices.

Understand tools and processes on how to measure/ maintain end user experience.

Understands ITSM (IT Service Mgmt) and tools for managing / ticketing end-user.

Understands DoD Security requirements.

Project management skills understand PWS, IMS, RAC.


Required Clearance: Must be a US Citizen and able to obtain clearance


Required Qualifications:

Bachelors degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required. Five (5) years of additional SE experience may be substituted for a Bachelors degree.

Must have excellent communication, interpersonal, and leadership skills. Will coordinate with team members those in project management, security, asset management, customer service or help desk departments to solve problems and manage projects.

Conflict resolution, analytical, and decision-making skills are crucial to the position as well.

IT certs: Microsoft Exchange, Active Directory; VMWare data center, cloud mgmt, desktop/ mobility, network virtualization, digital workspace.

Product knowledge: Dell/ HP end user devices, Apple iOS, Samsung Android devices.

VMWare Workspace ONE or equivalent: Mobile Iron, IBM MaaS360.

Service Now and/or Remedy ITSM/ Ticketing.

SolarWinds IT management / remote monitoring.


Ready to join our team? Apply today!
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.
Posted: 2021-05-20 Expires: 2021-07-18
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End User System Engineer (Government)

AT&T
Oakton, VA 22124

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