1+ months

End User Solutions Architect (Government)

Oakton, VA 22124
Apply Now
Apply on the Company Site
AT&T Public Sector & FirstNet is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers mission.

Our Defense team supports our nations warfighters, providing, operating and assuring critical voice, video and collaboration services for the full spectrum of military operations.

AT&T has an opening for End User Services Solution Architect to support the Air Force, in providing Enterprise IT as a Service (EITaaS). The solution architect works with customer, AT&T business development, technology SMEs/ architects, and vendor partners to develop transformational end-user services and products.

**Job Duties/Responsibilities:**

+ Direct and work with vendor partners to deliver AF EITaaS EUS service elements

+ Experience in end-user management/ support roles.

+ Understands end user devices laptops, smartphones, etc, and how to manage and service each.

+ Understand networking, wired, wireless technologies: Ethernet, Wi-Fi, cellular and how end devices attach

+ Understand public/ private/ hybrid cloud architectures and how applications connect with end user devices

+ Understand tools and processes on how to measure/ maintain end user experience.

+ Understands ITSM (IT Service Mgmt) and tools for managing / ticketing end-user.

+ Understands DoD Security requirements

+ Project mgmt skills understand PWS, IMS, RACI

+ RFP responses writing

+ Ability to describe and capture technical requirements

+ Other technologies include VDI (virtual desktop infrastructure), print management, VTC (video teleconference)

**Required Clearance:** Must be a US Citizen and able to obtain clearance

**Required Qualifications** **:**

Bachelors degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required. Five (5) years of additional SE experience may be substituted for a Bachelors degree. Must have excellent communication, interpersonal, and leadership skills. Will coordinate with team members those in project management, security, asset management, customer service or help desk departments to solve problems and manage projects. Conflict resolution, analytical, and decision-making skills are crucial to the position as well.

IT certs: Microsoft Exchange, Active Directory; VMWare data center, cloud mgmt, desktop/ mobility, network virtualization, digital workspace

Product knowledge:

+ Dell/ HP end user devices

+ Apple iOS, Samsung Android devices

+ VMWare Workspace ONE or equivalent: Mobile Iron, IBM MaaS360

+ Service Now and/or Remedy ITSM/ Ticketing

+ SolarWinds IT management / remote monitoring

Ready to join our team? Apply today!
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.
Posted: 2021-07-12 Expires: 2021-10-08
Sponsored by:
ADP Logo

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

End User Solutions Architect (Government)

Oakton, VA 22124

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast