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End User Services Lead

Chantilly, VA 20151
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Peraton Overview

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our 22,000 employees do the cant be done, solving the most daunting challenges facing our customers.

We are an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.

As a government contractor, Peraton abides by the following provision

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of the other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c).

Qualifications

Requires BA/BS with 10 years of experience with at least 4 years of management level responsibility. Incumbent has specialized knowledge in at least one area of expertise and a general knowledge in 1-2 other areas.

Desired: BS 12-15, MS 10-13. Phd 10+

Responsibilities

Oversees the design, development, testing, and certification of capabilities and solutions for End User Services such as computer devices, mobile devices, communication, collaboration and productivity tools, and network connectivity (remote and network access).

Responsible for the design, development, testing, and certification of capabilities and solutions for the End User Services Portfolio. Provides the product management, engineering, technical knowledge, and support services required to plan, design, secure, test, and deploy systems and tooling. Develops and maintains roadmaps for each Service, and provides EOL/EOS Technology Refresh evaluation and support. Monitors demand, availability, and capacity for Services, Systems, Sub-Systems, and Components; develops and executes plans to maintain performance within acceptable thresholds.

Functional Relationships: Collaborates with other service managers and functional leaders (ie engineering, operations, service desk) to enable seamless process execution across multiple contractors and service providers.
Authority: Directly accountable to the Technical Management (Services) Lead with authority to acquire and allocate engineering resources to manage End User Services portfolio across their lifecycle.

Industry

  • Information Technology
Posted: 2021-06-12 Expires: 2021-07-12

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.

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End User Services Lead

Perspecta
Chantilly, VA 20151

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