4 days old

Emergency Admitting Supervisor - Long Beach, CA - 933273

Long Beach, CA 90802
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  • Job Code
    933273

Health care isn't just changing. It's growing more complex every day. ICD10 replaces ICD9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and health care organizations continue to adapt, and we are a vital part of their evolution. And that's what fueled these exciting new opportunities. Optum360 is a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage all our resources to bring financial clarity and a full suite of revenue management services to health care providers nationwide. If you're looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

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The Emergency Room Admitting Supervisor is responsible for oversight of approximately 35 patient registration staff within St. Mary Hospital Long Beach.

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Responsibilities will include staff management, development, performance, training, scheduling, providing for core staffing levels, and issue resolution for a department that functions 24 / 7.

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This position is scheduled to work between 2:00pm-10:30pm to provide visibility and leadership across all daily shifts and will have a weekend on call rotation. Hours may vary depending on staff coverage.

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This role may also perform quality reviews and analysis to support internal controls, monitor employee performance and assist in staff development, retention and selection. Serves as relief support and a super user for new programs, processes, and technologies.

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Primary Responsibilities:

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  • Provides operational guidance and support to assigned staff, disseminates policy/procedure updates, and supports coverage of other departmental divisions, as required. Serves as technical advisor and resource to staff and the Manager
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  • Responsible for the development of associate work schedules and assignments to ensure cost effective staffing providing optimal workflow needs that meets performance requirements
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  • Performs job-specific accountabilities of relief staff or other job functions as assigned by the Manager, or as required to meet expectations. Thorough knowledge of all aspects of Patient Access services and skills to successfully fill-in any position, fully meeting performance expectations and standards.
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  • In coordination with the Manager may participate in the redesign of admission processes and systems to improve service, data integrity, and staff productivity/quality to achieve departmental goals and process outcomes
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  • Develops effective decision-making, communications and interpersonal relations to ensure a positive image of Optum360 and the client, and to ensure customer satisfaction, supporting and portraying strong customer service philosophies in all encounters:""
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    • Provides timely and professional follow-up to customer complaints and issues
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    • Ensures problem resolution and corrective action for long-term solution, coordinating such effort across intra and inter-departmental channels
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  • Provides function-specific training, including staff orientation / onboarding and continuing education, in coordination with the Optum360 Training and Quality Assurance Program. Cross-trains and supports the functions of all centralized patient access functions
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  • Maintains work site in full operational order:""
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    • Orders supplies and other materials in compliance with budgetary constraints
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    • Maintains a neat, orderly work environment that denotes professionalism and efficiency
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    • Develops job aides to assist the staff in performing work assignments
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  • Selection of employees based on potential contributions, departmental culture / needs and personnel policies. Recommends allocation of resources based on scope of goals and priorities
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  • Reviews employees work regularly and coaches associates to ensure positive outcomes
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  • Completes the work schedule, ensuring adequate and appropriate coverage and performance. Serves as on-call scheduling contact and assists with coordination of staff to meet the need. Manages to the department budget, minimizing overtime, when possible
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  • Provides input documentation to employees performance during orientation and annual reviews
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  • Maintains fiscal accountability for assigned area of responsibility by identifying new operational, capital and program needs, monitoring staffing allocation in alignment with customer service goals, and by meeting budget parameters
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  • Analyzes and displays data in meaningful formats; develops and communicates policies/procedures and other business documentation; conducts special studies and prepares management reports, including key performance Indicators as they relate to the division (waiting/service times, staff productivity, accuracy, patient satisfaction, customer feedback, incident reporting, etc.)
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  • Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Optum360s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • High School diploma or equivalent
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  • 4+ years of experience working in a hospital Patient Registration Department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle role
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  • 2+ years of experience in customer service, preferably in a healthcare environment
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  • Intermediate proficiency with Microsoft Excel, Word, Visio, and PowerPoint, Google
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  • Experience with the major Patient Access / EMR technologies currently in use, or other like systems
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  • Basic knowledge of ICD-9 (10) and CPT terminology. Working knowledge of medical terminology
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  • Effective critical thinking, problem solving and decision-making skills. Quantitative and analytical abilities to process and display data
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  • Operational knowledge of Federal and State regulations pertaining to patient admissions, as well as standards from regulatory agencies and accrediting organizations (DHS, HCFA, OSHA, TJC)
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  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
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Preferred Qualifications:

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  • Bachelor's Degree in Business / Management, Healthcare Administration, or other Healthcare discipline
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  • 2+ years supervisory experience
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Optum360 is a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage all our resources to bring financial clarity and a full suite of revenue management services to health care providers nationwide.

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If you're looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work (sm)

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Job Keywords: Emergency Admitting Supervisor, Hospital Patient Registration Department, Physician Office, Healthcare Insurance, Revenue Cycle Vendor, Customer Service, Long Beach, CA, California

Posted: 2021-06-08 Expires: 2021-07-08

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Emergency Admitting Supervisor - Long Beach, CA - 933273

UnitedHealth Group
Long Beach, CA 90802

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