1+ months

EMEAR Facilities Contract Manager (Hard Services)

Cisco Systems Inc.
Feltham, England TW13 4
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Workplace Resources (WPR) are looking for a dynamic Facility Management (Hard Services) lead for the EMEAR region. Ideally suit a Country or Regional FM or Project Manager looking to take the next step in their career

What You'll Do

Your main objective is ensuring all EMEAR locations have a maintenance strategy with an appropriate life cycle management, facilities engineering plan, etc. (i.e. HVAC, Building Management. Systems, Asset Maintenance, etc.).

You will partner with the worldwide team, and local leaders to deploy existing Cisco policies and procedures using your industry expertise and knowledge, ensuring owned and leased workplaces are safe & functional.

Establish business relationships to better align current services today, and ensure complete support of the business units as they constantly evolve and innovate.

You will be responsible for:

Delivery of FM Hard services through outsourced Service Providers.

Contractual execution against existing KPIs and SLAs

Program/Project Management Perform the due diligence, develop a long term/multi-year program, prioritize the work into projects, present/align the plan for the project teams to deliver.

Drive continuous improvements in service levels, operating costs, energy & sustainability, quality and safety.

Complexity of Job

Solve complex problems and identify viable and often innovative options, use analytical skills and judgment to recommend an appropriate solution.

Translate strategy into clear operating plans that promote operational excellence in service delivery with measurable results.

Leverage expertise in Facility Management to identify areas of risk or concern.

Individual Skills

Broad technical knowledge of infrastructure and asset management, able to build investment strategies to minimize business impact while ensuring cost efficient maintenance and repair solutions in partnership with Service Provider.

Complete understanding of portfolio management, including acquisition and disposition, project/program management, design and construction, change management, facilities management. Able to continuously change to meet new evolving needs for both owned and leased properties.

Able to communicate effectively and lead cross functional teams and deliver training.

Solution complex problems and take a broad perspective to identify innovative solutions

Who You'll Work With

Reports to EMEAR Workplace Services Leader

WPR Delivery team provide local focus and relevance in various geographic regions including all real estate transactions, capital investment program management and facility maintenance, operation and protection.

We partner with suppliers to ensure quality, innovation and scalability with Cisco's business and utilize customer driven feedback to continuously improve and exceed client and employee expectations.

Who You Are

An experienced professional, commercially aware with broad technical knowledge and understanding of Facilities Service Delivery and Performance Management.

Partners with senior-level management to create and analyse the business cases for technical projects, develops and obtains consensus to business requirements, and develops fully-integrated launch plans.

Experienced in leading Asset Management & Procurement strategies, and translating these into clear operating plans. Delivering against KPIs and SLAs with a primary focus on executing corporate process standards.

Understand FM Service Delivery concepts with the ability to explain this effectively to management or cross functional teams.

Competent in financial analysis, budget management and modelling, large scale asset capital planning and feasibility studies.


Awareness of industry best in class Facilities Management Service Delivery and risk management, including BMS, HVAC, Asset Maintenance, etc. and critical infrastructure environments such as Network Labs, Data Centers, etc.

Knowledgeable in the following areas:

  • Mechanical, Electrical, Plumbing and building systems
  • Lab and data centre design methodology
  • Building controls and building management systems
  • Environmental Compliance programs and Renewable Energy Management
  • Life Cycle Management, Equipment Cost & Total Cost of Ownership
  • High-demand, revenue-dependent, 24x7 data centres and R&D Lab environments
  • Financial Management (including profit and loss, cost control and budgets)
  • Managing services across multiple sites


Broad knowledge and experience in facilities management at both the strategic/tactical level, with the ability to translate this clearly.

Deep knowledge of project/program management methodologies

Analyse multiple sources of complex information and evaluates several alternative solutions to before confirming path forward; service and support/solution skills

Explains complicated information and optimally lays out pros and cons of alternatives to consider

Financial Analysis Business fundamentals including present value and creating value propositions.

Understands and contributes to business objectives and strategy and recognizes impact on both client and service provider deliverables

Provides leadership across functional areas and programs that touch strategic outsourcing and partner management and enablement involving multiple fields.

Excellent written and interpersonal communication skills in English

Ability to communicate to all levels of the organization.


Bachelors, plus 12 years of facility management and related proven experience

Industry knowledge and involvement in CIBSE, IWFM, IFMA, CoreNet and/or similar organizations

Health & Safety accreditation (NEBOSH, IOSH or similar)

Why Cisco


#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!


Posted: 2020-12-02 Expires: 2021-04-01
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EMEAR Facilities Contract Manager (Hard Services)

Cisco Systems Inc.
Feltham, England TW13 4
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