9 days old

EHR / EMR Application Support - Las Vegas, NV

Las Vegas, NV 89101
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  • Job Code
    873523

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)



Primary user base will include physicians, nurses, and clerical support staff located at the surgery centers, supporting their EMR/EHR (Electronica Medical Records / Electronic Healthcare Records) application systems.

 
Primary Responsibilities:
  • Application support services for GE Centricity Perioperative Management, GE Centricity Perioperative Anesthesia EMR, Provation Medical, Vocera.
  • Assesses and interprets customer needs and requirements
  • Entering service requests (tickets) for all calls received
  • Troubleshooting service requests that come into HEAT ticketing system
  • Identifying solutions to non-standard requests and problems
  • Providing timely resolution to many application related errors/issues
  • Responsible for project coordination, including implementation, testing, & change management
  • Testing functionality of application(s) as the environment is constantly applying updates/patches to different environments we are in and linked to
  • Prepare to send out notifications/outages/maintenance via email to the stakeholders;
  • Serving as a resource to others in the IT department
  • Document and communicate effectively in order to ensure timely resolutions
  • Working with third-party vendors in order to support the EMR, and other medical product
  • Analyzing technology solutions options and provides feedback to appropriate parties
  • Maintain with all IT policies and procedures required
  • Schedule WebEx meetings in order to gather appropriate IT professionals and or Clinical Management in order to communicate on a bigger scale for projects, tasks, updates, if no project manager is involved.
  • Responsible to travel to local surgery centers for onsite support
  • Must keep up with the documentation

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Posted: 2020-05-22 Expires: 2020-06-21

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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EHR / EMR Application Support - Las Vegas, NV

UnitedHealth Group
Las Vegas, NV 89101

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