18 days old

Egypt Customer Lead

Pfizer
Cairo, GA 39828
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**Global Job Level :090**

**Position summary**



+ Customers lead is responsible to proactively build organizational capabilities to manage emerging customers - manage healthcare, institutions, MOH hospitals, and Insurance across Egypt,

+ The person will manage customers' needs by coordinating with all relevant stakeholders in a highly responsive manner. They must be able to identify root causes and coordinate Pfizer actions for resolution, using new and previously developed tools in other markets



**Responsibilities:**



+ The role is responsible for maximizing access to Pfizer medicines within the allocated key accounts/customers/territory, in alignment with commercial objectives and activities

+ He/ She must demonstrate and have Pfizer-wide view rather than a line/product view to leverage complete portfolio

+ He/She must be able to identify root causes and coordinate Pfizer actions for resolution, using new and previously developed tools in other markets

+ The role is responsible for maximizing access to Pfizer medicines within the allocated key accounts/customers/territory, in alignment with commercial objectives and activities

+ He/ She must demonstrate and have Pfizer-wide view rather than a line/product view to leverage complete portfolio



**Key Accountabilities:**



+ Institution business

+ Establish deep understanding of the payer's insights into key accounts

+ Creating a blended value proposition to key accounts and institutions for all PBG assets in Egypt.

+ Key account blueprint development for access and purchasing process along with stakeholders mapping.

+ KAM(key account managers) organization:

+ Shape the KAM organization for PBG across Egypt

+ Set the KAM organization governance, roles and responsibilities to become integral part of the success of Egypt commercial team

+ Egypt Insurance System:

+ Establish deep understanding of the local laws and regulations with regards to managed care / Insurance landscape.

+ Assess the impact of evolving policy on Pfizer and build Pfizer's response after thorough due diligence and stakeholder management.

+ Coordinate with Internal and external stakeholder Pfizer plans for the Universal Health Insurance -UHI



**Key competencies**



+ Courage:

+ Develop and implement commercial strategies according to company goals and objectives aiming to accelerate growth.

+ Understand the requirements of existing customers to ensure their needs are being met

+ Build and maintain profitable partnerships with key stakeholders

+ Assist in setting financial targets, budget development and monitoring



+ Excellence:

+ Lead and support KAMs team in Egypt in day to day business and improve their capabilities.

+ Setting clear standard KPIs for KAM Organization

+ Act to acquire new customers and manage client relationships (new and existing)

+ Equity:

+ Monitor performance of commercial activities using key metrics and prepare reports for senior management

+ Set collaborative approach with internal stakeholders



+ Joy:

+ Collaborate with and coordinate with diverse teams (marketing, sales, finance, supply .....etc.).

+ Recognizing achievement and[ celebrate success



**KPIs**



+ **Change of current status:** evolving Egypt KAM organization.

+ **New initiatives:** new initiatives at team and business level.

+ **Team capabilities:** level up of different team members capabilities.

+ **Customers and revenues** **:** Customer retention rate, revenue growth



**Qualifications**



+ Minimum of 7 year experience in commercial functions like sales, marketing or retail with successful performance track records.

+ Commercial leadership development identified in their updated IDP

+ Strong communication and presentation skills.

+ Strong experience in high level analysis, building strategies and innovation of projects execution.

+ Previous cross function and cross category experience at country level.

+ Consistent feedback from colleagues / manager with Pfizer values and abiding with ELI pillars



Universal Health Insurance (UHI) & and celebrate success



\#LI-PFE



Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.



Sales
Posted: 2020-05-07 Expires: 2020-06-07
Sponsored by:
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Egypt Customer Lead

Pfizer
Cairo, GA 39828

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