1+ months

EAP Specialist - Telecommute in CA - 931320

San Diego, CA 92101 Work Remotely
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  • Job Code
    931320

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

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OptumHealth Behavioral Solutionshas multiple opportunities for Employee Assistance Program Counselors. The EAP Specialist is responsible for taking inbound calls to provide telephonic assessment and solution focused consultation to clients calling regarding their behavioral health benefits. In addition to assessment and triage, the successful candidate will engage in short-term problem resolution, authorization and referrals for routine and crisis callers.

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If you currently reside in the state of California, youll enjoy the flexibility to telecommute* as you take on some tough challenges.

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Primary Responsibilities:

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  • Answer inbound calls for EAP and Behavioral
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  • Assessment and triage, short - term problem resolution, authorization and referrals for routine and crisis callers
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  • Provide solution focused consultation to assist member with issue resolution
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  • Determine member eligibility and benefit coverage and triage as appropriate
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  • Update and enter clinical notes in care management database
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • Master's Degree in Counseling, Psychology, Social Work, or related field
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  • 3+ years of clinical experience, POST Master's
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  • 2+ years of experience with Windows PC applications, must be able to type and navigate around multiple systems, usingmultiple screens
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  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role
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  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
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Preferred Qualifications:

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  • Call Center experience
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  • Ability to multitask and manage competing priorities in a fast-paced environment
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  • Excellent communication skills, written and verbal
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  • Experience supporting an Employee Assistance Program
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  • CEAP (or eligible to obtain)
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  • Experience in both Behavioral Health and Substance Abuse, dual diagnosis
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Some of the steps weve taken to ensure employee well-being include:

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  • Transitioned our new hire training classes to be conducted virtuall
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  • Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19
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  • Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time
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  • Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices
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  • Fully cover the COVID-19 healthcare costs for our employees
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  • Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home
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Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

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You can learn more about all we are doing to fight COVID-19 and support impacted communities: click here.

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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Job Keywords: EAP Counselor, EAP Consultant, Social Worker, Therapist, Counselor, Marriage and Family Therapist, Employee Assistance Program, San Diego, CA, remote, telecommute, work from home, work at home, WFH, WAF, hiring immediately, RPO

Posted: 2021-05-13 Expires: 2021-07-11

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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EAP Specialist - Telecommute in CA - 931320

UnitedHealth Group
San Diego, CA 92101

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