1+ months

EAP Specialist - Telecommute - 938748

Atlanta, GA 30303 Work Remotely
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  • Job Code
    938748

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

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OptumHealth Behavioral Solutions has multiple opportunities for Employee Assistance Program Counselors. The EAP Specialist is responsible for taking inbound calls to provide telephonic assessment and solution focused consultation to clients calling regarding their behavioral health benefits. In addition to assessment and triage, the successful candidate will engage in short-term problem resolution, authorization and referrals for routine and crisis callers.

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Youll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

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Primary Responsibilities:

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  • Answer inbound calls for EAP and Behavioral
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  • Assessment and triage, short - term problem resolution, authorization and referrals for routine and crisis callers
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  • Provide solution focused consultation to assist member with issue resolution
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  • Determine member eligibility and benefit coverage and triage as appropriate
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  • Update and enter clinical notes in care management database
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • Master's Degree in Counseling, Psychology, Social Work, or related field
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  • 3+ years of clinical experience, POST Master's
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  • 2+ years of experience with Windows PC applications, must be able to type and navigate around multiple systems, using multiple screens
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Preferred Qualifications:

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  • CEAP (or eligible to obtain)
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  • Call Center experience
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  • Experience supporting an Employee Assistance Program
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  • Experience in both Behavioral Health and Substance Abuse, dual diagnosis
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  • Ability to multitask and manage competing priorities in a fast-paced environment
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  • Excellent communication skills, written and verbal
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Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

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The hourly range for Colorado residents is $20.77 to $36.88. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

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*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Job Keywords: EAP Specialist, EAP Counselor, EAP Consultant, Social Worker, Therapist, Counselor, Marriage and Family Therapist, Employee Assistance Program, Telecommute, Telecommuting, Telecommuter, Remote, Work from Home

Posted: 2021-06-30 Expires: 2021-08-28

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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EAP Specialist - Telecommute - 938748

UnitedHealth Group
Atlanta, GA 30303

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