22 days old

EAP Specialist - CA Residence Only - 940445

San Diego, CA 92101
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  • Job Code
    940445

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

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For those who want to invent the future of health care, here's your opportunity. We're going beyond counseling services and verified referrals to behavioral health programs integrated across the entire continuum of care.

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OptumHealth Behavioral Solutions has multiple opportunities for Employee Assistance Program Counselors. The EAP Specialist is responsible for taking inbound calls to provide telephonic assessment and solution focused consultation to clients calling regarding their behavioral health benefits. In addition to assessment and triage, the successful candidate will engage in short-term problem resolution, authorization and referrals for routine and crisis callers.

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If you currently reside in the state of California, youll enjoy the flexibility to telecommute* as you take on some tough challenges.

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Primary Responsibilities:

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  • Answer inbound calls for EAP and Behavioral
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  • Assessment and triage, short - term problem resolution, authorization and referrals for routine and crisis callers
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  • Provide solution focused consultation to assist member with issue resolution
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  • Determine member eligibility and benefit coverage and triage as appropriate
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  • Update and enter clinical notes in care management database
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • Master's Degree in Counseling, Psychology, Social Work, or related field
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  • 3+ years of clinical experience, POST Master's
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  • 2+ years of experience with Windows PC applications, must be able to type and navigate around multiple systems, using multiple screens
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  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role
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Preferred Qualifications:

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  • CEAP (or eligible to obtain)
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  • Call Center experience
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  • Experience supporting an Employee Assistance Program
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  • Experience in both Behavioral Health and Substance Abuse, dual diagnosis
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  • Ability to multitask and manage competing priorities in a fast-paced environment
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  • Excellent communication skills, written and verbal
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Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

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UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

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You can learn more about all we are doing to fight COVID-19 and support impacted communities: click here.

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*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy.

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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Job Keywords: EAP Counselor, EAP Consultant, Social Worker, Therapist, Counselor, Marriage And Family Therapist, Employee Assistance Program, San Diego, CA, Remote, Telecommute, Work From Home, Work At Home, WFH, WAF, Hiring Immediately, #RPO

Posted: 2021-07-14 Expires: 2021-08-13

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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EAP Specialist - CA Residence Only - 940445

UnitedHealth Group
San Diego, CA 92101

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