19 days old

EAP Coordinator - Remote in Eden Prairie, MN

Eden Prairie, MN 55344 Work Remotely
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Energize your career with one of Healthcare's fastest growing companies.  


You dream of a great career with a great company - where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.


This opportunity is with one of our most exciting business areas: Optum -a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.


Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.


For those who want to invent the future of healthcare, here's your opportunity. We're going beyond Counseling services and verified Referrals to Behavioral Health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)

The purpose of this position is to facilitate Intake and Referral. This role requires access to personal Health information. The Resource and Referral Consultants (also called EAP Coordinators) are expected to refer clients to appropriate providers, follow any special contract or client requirements, to be familiar with customer contract deliverables, and to participate in the Complaint Resolution Form process. Information and Referral Consultants are also responsible for educating clients on service deliverables and to promoting the corporate image in both telephone and personal contact. 


If you are located within 60 miles of the primary office location in Eden Prairie, MN, you will have the flexibility to telecommute* as you take on some tough challenges.


Primary Responsibilities:


  • Refer clients to appropriate providers, follow any special contract or client requirements
  • Follow any special contract or client requirements
  • Be familiar with customer contract deliverables
  • Participate in the Complaint Resolution Form process
  • Educate clients on service deliverables and promote the corporate image in both telephone and personal contact

This position may also be responsible for the development and accuracy of the Resource Referral network, using research, investigative, interviewing, and assessment techniques to locate resources of integrity and quality. This position will also coordinate the facilitation of Vendor services. This position is expected to be able to answer a high volume of calls, document information from each call into the computer system and maintain complete discretion and confidentiality


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Posted: 2020-10-07 Expires: 2020-11-06

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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EAP Coordinator - Remote in Eden Prairie, MN

UnitedHealth Group
Eden Prairie, MN 55344

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