4 days old

Documentation Specialist / Technical Writer

Arlington, VA 22201
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Joint Engineering Teams - Sustainment (JETS) will provide USCIS with Agile development and maintenance capability to sustain their IT systems. JETS supplies SAFe Agile development teams to participate in IT maintenance efforts, to include activities necessary for sustaining previously developed systems and applications using Lean processes. The Contractor will be part of an ecosystem participating with federal employees and other contractors in a team-based scaled Agile approach to deliver mission value frequently, cost-effectively, responsively, and with high quality.

The Documentation Specialist (DS) is the technical writer between the customer, business analysts and application developers to enable the team to design, develop, enhance and implement software solutions for the JETS program. The DS works on an agile team to research, test, build, and coordinate the conversion and/or integration of new products based on client requirements. The DS is responsible for contributing to an agile process through story development and responses to ad-hoc customer priorities. The DS participates in the development of software user manuals and technical reports and applies agile practices, including portfolio planning, retrospectives and backlog grooming.


  • Gathers, analyzes, translates and composes technical information into clear, readable documents used by technical and non-technical personnel.
  • Composes technical documents including, user's manuals, training materials, installation guides, proposals, and reports.
  • Conducts research and ensures the use of proper technical terminology.
  • Acquires subject knowledge by interviewing product developers, observing performance of production methods, researching technical specifications
  • Translates complex data into user-friendly documents, such as user stories, CONOPs, or analysis documents to communicate clearly and effectively technical specifications and instructions to a wide range of audiences.
  • Oversees preparation of illustrative materials, selecting drawings, sketches, diagrams and charts.
  • Selects or recommends use of layouts, graphics, drawings, tables, exhibits, illustrations, charts, or storyboards to amplify or clarify publications objectives Manages quality control of documentation.
  • Develops cataloging systems, and maintains records, files, electronic media and archiving of information for publications.
  • Assists in technical or business presentations to the business or customer.
  • Provides agile best practices, including story grooming, RPR reviews, and retrospectives
  • Updates SharePoint site with technical documentation and presentations, creates new libraries or pages as needed



  • BS/BA degree and 1+ year of relevant technical experience
  • Experience with Microsoft Office
  • Excellent communication skills
  • US Citizenship and eligibility to obtain DHS Public Trust Security Clearance

Desired Qualifications:

  • BS in Engineering or other technical discipline preferred
  • Experience with Agile Methodology (Kanban, Scrum)
  • One or more industry certification (INCOSE, PMP, ITIL)
  • Familiarity with SDLC
  • Experience with SharePoint
  • Familiarity with software implementation, such as GitHub, JIRA
  • Experience with DHS, specifically USCIS
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As a government contractor, Perspecta abides by the following provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)


  • Information Technology
Posted: 2020-05-22 Expires: 2020-06-21

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.

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Documentation Specialist / Technical Writer

Arlington, VA 22201

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