22 days old

Document Agent II

Cox Automotive
Carmel, IN 46032
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*Primary Location: *11799 N College Ave, Carmel, IN, USA
*Division: *Cox Automotive
*Job Level: *Individual Contributor
*Travel: *No
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *202001459
*Document****Agent II*

If the job title Document Agent puts you in the mindset of a
secret agent, fending off villains as you deliver a top-secret brief to HQ in
your fancy sports car, wellthis is SORTA like that, but not. Cox
Automotives*Document Agents*are responsible for handling all
incoming and outgoing documents to support the business operation goals and
service levels. So, its like we took the jobs of processing agent,
clerk, customer service, and sales support specialist and used some magic
mixology (shaken, not stirred) to create a job even a secret agent would envy.

Youll Do*

Your mission, should you choose to accept it, will involve the following
not-so-secret responsibilities:

Youll handle all incoming and outgoing
documents accurately and efficiently.

Youll receive, sort, scan, batch,
validate and release documents. Troubleshoot

and resolve title scanning issues. Research
folders for missing title/docs.

Youll enter data and operate mail
equipment. Answer communications by phone

email from all clients on the title shipping questions and issues to
resolution, escalating if necessary.

Youll provide world-class Cox customer
service to internal and external

exceeding their expectations.

Youll be a great teammate: balancing
team and individual responsibilities,

others' viewpoints and putting the success of your team aboveeverything
else. Assist in cross training new and existing team members

Youll follow company rules and
procedures, and make sure that your

tasks are
completed on time, every time.


*Whats In It For You?*

Since youre literally delivering for us, we plan to
deliver for you as well! It all

starts with*competitive pay*and
generous incentives. Cox also provides

compensation perks such as a 401k + company matching,

medical benefits, tuition reimbursement for academic
pursuits, adoption

assistance, paid time off to volunteer, childcare and
eldercare resources, pet

insurance (cool, right?) and much more.

Your gig supports a lot of people, and youll have people supporting you

well. In fact,*youll work in a
culture that truly values your role*and you

asa person. We get that recognition
is important, and Cox works to uplift and

celebrate those who help make us successful
every day.

*Boundless career opportunities.* From the mailroom to the
call center to

the board room, Cox provides lateral and upward
movement across a diverse

network of up-and-coming, enterprise-spanning
industries from smart home

automation and greener modes of transportation to
sustainable farming

andclean energy. Well support you on
your journey through the oodles of

opportunities at Cox.

*Become a part of a movement for good*at a company making
bold social

and environmental commitments. Diversity Inc.
recently named Cox a Top 3

Company for Philanthropy (2019). This is a
place you can feel good about

working, because youll be a part of growing the
good in the communities

where we work and live.

*Who You Are*

You dig
details, and love being in a groove with a steady routine. Youre as
comfortable with repetition as a drummer in a cover band. The idea of a
consistent stream of work in your inbox doesnt freak you out. In fact,
it kinda fuels your ambition.

Youre at
ease with people, generating conversations to understand their needs and to
express your own to get the job done. You also know your way around
computers and data entry, and are willing to learn more to up your game to the
next level.

Youre comfy with the rigors of a job that requires being on your feet a lot,
and can navigate your way around a mailroom.

Most of all, you love doing work that makes people smile, and always strive to
deliver your best.



* High school diploma, GED, or equivalent work experience.
* Ability to perform routine and repetitive work.
* Detail orientated with good organizational skills.
* Good communication skills.
* Must be adaptable and adjust to changes in the work environment; manage competeing demands; change approach and method to best fit the situtaion; and adapt to frequest change, delays or unexpected events.
* Must be able to monitor their own work to ensure quality and demonstrates accuracy and throughness.
* Must complete work in a timely manner and be able to work in a fast paced production environment.
* Ability to adapt to fast-paced, high volume environment.
* Basic computer skills.
* Ability to work some Saturdays.
* Data entry skills required for verifying documents: 50 WPM or 15,000 KPH.


Basic MS Office and Excel experience.
Ability to type and use 10-Key

Familiar with mailroom equipment, processes,
and shipping software. Previous

document processing experience

Imaging software experience.

State abbreviation knowledge

*Physical requirements:*

Ability to stand, bend, reach, pull and climb step
ladders for long periods of


Ability to lift or push up to 40 lbs.

Ability to tolerate excessive loud noise.

Who We Are
*About Cox Automotive*
Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

*About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions Cox Communications and Cox Automotive are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Posted: 2021-02-04 Expires: 2021-03-29
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Document Agent II

Cox Automotive
Carmel, IN 46032

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