1+ months

Distribution Operations Manager

Cisco Systems Inc.
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Customer & Partner Services (CPS) Partner Operations Manager (POM) Disti Ops Manager

The Partner Operations Manager (POM) is part of Regional Operations in Ciscos Customer and Partner Services (CPS) organization. Regional Operations provides operational engagement and advisory services to customers, partners and sales partners across Ciscos commerce processes for our products, services and software business.

The CPS Operations Manager is the face of Ciscos operations for Customers, Partners and Cisco Sales constituents. The primary goals will involve providing operational expertise and execution around key CPS offerings related to Deal Management, New Business Models and Operations Management to Ciscos Sales teams (Internal) and the Cisco Channel partner community (External), through effective collaboration with varied cross-functional teams within Cisco.

This incumbent must be able to evangelize with functions within CPS, work with multiple partners, understand the related business requirements, manage partners expectations, handle tasks and priorities with effective time management skills.

Some of the key responsibilities include:

Build, demonstrate and maintain relationships with partner community including external Partner company personnel and internal partners esp Partner Account Managers. Build a presence at Partner site and face to face engagement where ever possible.

Apply sound judgment in managing partners expectations using the

One Cisco

approach & collaborate with various business functions within Cisco such as (but not restricted to) Sales, Manufacturing, Logistics, Channels, Commercial Finance, Sales Operations, Global Tax & Customs, Collections and Operations globally

Focus on complex/non-standard deal management and business enablement aspects across product/service and software, aligned to unique Partner types and business models

Develop an annual Operations Plan for the covered partners, aligning these plans to Cisco sales business plans and the partners business priorities

Agree on relevant metrics as part of the operational plan, to measure progress/achievements and identify focus areas. Work on measures and report out on this quarterly. Drive accountability with each owner of the metrics

Conduct high-impact Partner Quarterly Operational Reviews with advanced data analytics to provide differentiated insights needed to drive efficiency and profitability

Commit management: Commit execution and proactive risk mitigation through deal readiness and partner engagement

Provide training and support to local sales teams, customers and partners on new offerings, business models, partner programs and tools

Partner Enablement and Change Management: drive adoption/operationalization with partners in key program/capability/transformation initiatives

Represent CPS transactional services to the field and partner community, ensuring processes are understood and followed. Drive discussions with Customer Service teams on process improvements, push for root cause analysis and ensure teams are accountable to drive improvements in the service provided

Active participation in relevant CPS and Cisco forums and activities.

Skills and Experience:

BA/BS degree or equivalent plus 5-8 years related experience in a similar industry

Fluent in spoken & written English with good communications skills is an absolute must. Another Southeast Asian language is a plus.

Experience working with Channel Partners or in a relevant technology industry or a similar role with an OEM

Relevant experience and understanding of commerce Operations

Experience driving cross-functional and/or global initiatives

Experience with Ciscos Portfolio of Product, Software, Services and understanding of Ciscos Partner Programs a plus

Project Mgt / DMAIC certification a plus

Qualifications and desired skills:

Ability to translate Cisco/Partner priorities in a consultative manner to drive operational excellence

Solution minded to understand root cause and implement necessary changes

Demonstrated eye for business. Comfortable understanding the business of Cisco and our partner companies from all operational aspects including Supply Chain

Demonstrated ability to build and manage relationships within Cisco and externally

Strong collaboration, influencing and facilitation skills. Proven ability to influence and lead key decision makers, outside of organization and across roles and functions

Ability to lead partners through transformation and strong change management skills

Demonstrated planning and organizational skills. Demonstrated ability to work to very tight timelines and deliverables

Demonstrated, take-charge attitude and able to demonstrate flexibility and resiliency

Excellent communication skills at all levels of management - presentation as well as interpersonal

Ability to adapt quickly to changing priorities

Data analytics skills with ability to translate data into business intelligence

Advanced level of PowerPoint, Excel and other analytics software skills

Knowledge of SFDC, Oracle suites, BI tools will be an advantage

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything people, process, data and things and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

@Cisco #CiscoJobs #WeAreCisco

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Posted: 2020-04-15 Expires: 2020-06-15
Sponsored by:
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Distribution Operations Manager

Cisco Systems Inc.
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