9 days old

Director - Renewals Specialist Cloud Infrastructure & Software Group

Cisco Systems Inc.
San Jose, CA 95113
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Director - Renewals Specialist Cloud Infrastructure & Software Group 

What Youll Do 

The global leader of Cloud Infrastructure & Software Group renewal specialists will be responsible for building, training, and leading a team to drive renewal of recurring offers within Ciscos Cloud Infrastructure & Software Group portfolio. Renewal specialists engage customers alongside Customer Experience (CX), integrated sales, and channel partner team members to renew and expand customer investment in Ciscos recurring offers. The renewal specialist drives a successful customer renewal experience by sharing customer value propositions for Cloud Infrastructure & Software Group offers, highlighting compelling migration and expansion options, addressing objections & competitive risks, detailing purchase/pricing options, and facilitating smooth renewal sales transaction processes. In this leadership role, you will build direct relationships with Sales, CX teams, Cloud Infrastructure & Software Group specialist sales leadership, Cloud Infrastructure & Software Group business unit leadership, CX product management teams, customers, and partners to improve Gross Renewal Rates growth globally for the Cloud Infrastructure & Software Group portfolio. Finally, you will be accountable for onboarding and integrating new Cloud Infrastructure & Software Group offers into CX renewals portfolio. 

Who Youll Work With 

The CX (Customer Experience) Renewals team is one of Ciscos fastest growing sales teams and is a talent engine for Cisco Sales with diverse and motivated teams that consistently deliver profitable growth. 

We serve our customer life-cycle through a series of selling motions to drive higher value and an optimal experience from Cisco solutions to drive relevant business outcomes. We are a global, dynamic team that brings excitement to the sales environment every day. We connect Cisco customers with solutions that can transform their businesses and change the world for the better. You will discover a creative, flexible and award-winning working environment using the latest Cisco technology to enable and empower you to perform to the very best of your abilities. Our teams adapt quickly to respond to market changes and are all highly encouraged to give back to our local communities. 

Who You Are 

Customer Experience is driving rapid transformation of the customer success and renewal experience across Cisco, our customers, and partners. You will need to have demonstrated experience and desire to work in a dynamic and fast paced environment. You will have proven experience and commensurate business results leading a diverse global sales or customer experience team. You have demonstrated success building and training a motivated team and customer focused culture. You have the presence and ability to communicate effectively with customers, partners, internal teams and executive leadership. You will serve as liaison to the Cloud Infrastructure & Software Group Business Unit with regards to renewal sales performance, strategy development and GTM models. 

Knowledge and Experience: 

        BS / BA degree or equivalent 

        MBA preferred but not required 

        10 - 15 years senior management experience, ideal candidate should possess both sales leadership and cross functional/general management experience and a deep understanding of recurring revenue 

        4+ years direct management/leadership experience 

        Demonstrated experience selling or renewing recurring offers 

        Understanding of Ciscos Cloud Infrastructure & Software Group portfolio and value proposition 

        Practical experience driving business results and measuring performance using tools like Salesforce.com 

        High Impact Communication: Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others thoughts and actions. 


#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Posted: 2021-02-17 Expires: 2021-03-20
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Director - Renewals Specialist Cloud Infrastructure & Software Group

Cisco Systems Inc.
San Jose, CA 95113
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