8 days old

Director - Renewals Specialist Cisco Digital Network Architecture (DNA)

Cisco Systems Inc.
San Jose, CA 95113
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What Youll Do

The global leader of Cisco Digital Network Architecture (DNA) renewal specialists will be responsible for building, training, and managing a team to drive renewal of recurring offers within Ciscos Cisco Digital Network Architecture (DNA) portfolio. Renewal specialists engage customers alongside Customer Experience (CX), integrated sales, and channel partner team members to renew and expand customer investment in Ciscos recurring offers. The renewal specialist drives a successful customer renewal experience by sharing customer value propositions for Cisco Digital Network Architecture (DNA) offers, highlighting compelling migration and expansion options, addressing objections & competitive risks, detailing purchase/pricing options, and facilitating smooth renewal sales transaction processes. In this leadership role, you will build direct relationships with Sales, CX teams, Cisco Digital Network Architecture (DNA) specialist sales leadership, Cisco Digital Network Architecture (DNA) business unit leadership, CX product management teams, customers, and partners to improve Gross Renewal Rates growth globally for the Cisco Digital Network Architecture (DNA) portfolio. Finally, you will be accountable for onboarding and integrating new Cisco Digital Network Architecture (DNA) offers into CX renewals portfolio.

Who Youll Work With

The CX (Customer Experience) Renewals team is one of Ciscos fastest growing sales teams and is a talent engine for Cisco Sales with diverse and motivated teams that consistently deliver profitable growth.

We serve our customer life-cycle through a series of selling motions to drive higher value and an optimal experience from Cisco solutions to drive relevant business outcomes. We are a global, dynamic team that brings excitement to the sales environment every day. We connect Cisco customers with solutions that can transform their businesses and change the world for the better. You will discover a creative, flexible and award-winning working environment using the latest Cisco technology to enable and empower you to perform to the very best of your abilities. Our teams adapt quickly to respond to market changes and are all highly encouraged to give back to our local communities.

Who You Are

Customer Experience is driving rapid transformation of the customer success and renewal experience across Cisco, our customers, and partners. You will need to have demonstrated experience and desire to work in a dynamic and fast paced environment. You will have proven experience and commensurate business results leading a diverse global sales or customer experience team. You have demonstrated success building and training a motivated team and customer focused culture. You have the presence and ability to communicate effectively with customers, partners, internal teams and executive leadership. You will serve as liaison to the Cisco Digital Network Architecture (DNA) Business Unit with regards to renewal sales performance, strategy development and GTM models.

Knowledge and Experience:

  • BS / BA degree or equivalent
  • MBA preferred but not required
  • 10 - 15 years senior management experience, ideal candidate should possess both sales leadership and cross functional/general management experience and a deep understanding of recurring revenue
  • 4+ years direct management/leadership experience
  • Demonstrated experience selling or renewing recurring offers
  • Understanding of Ciscos Cisco Digital Network Architecture (DNA) portfolio and value proposition
  • Practical experience driving business results and measuring performance using tools like Salesforce.com
  • High Impact Communication: Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others thoughts and actions.

What will you do

This Senior Director will help design and build software-led solutions like Digital Twins to set up, optimize and run hybrid cloud infrastructure using Cisco products. Solutions that significantly drive down risk, enhance quality of delivery, drive new revenue streams and improve overall customer experience. Responsibilities will include:

  • Engineering function interlocks for next-generation solution development
  • Product Management interlock for driving direction for new solutions
  • Building standard methodologies for software-led disruption
  • Optimizing Assets by using Digital TWIN programs
  • Work with ProSE architects and technical leaders to help bring their solutions to market
  • Work on business cases to ensure funding and lead all aspects of execution to deliver expected outcomes
  • Governance and Strategy Ownership
  • Build Delivery Readiness and Delivery process for Digital TWIN offers

Who will you work with:

Customer Experience (CX) is a group of best-in-class technical specialists whose #1 focus is to help customers plan, design, deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through exceptional financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.

This leader will operate in the Proactive Services Engine (ProSE) in CX Centers and collaborate with other leaders throughout all of CX. Additionally, as offerings are created and brought to market, it will be important to foster strong relationships with other groups such as Sales, Customer Delivery Team, IT, and Platform Engineering.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were "old" (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you cant put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Posted: 2021-06-07 Expires: 2021-07-08
Sponsored by:
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Director - Renewals Specialist Cisco Digital Network Architecture (DNA)

Cisco Systems Inc.
San Jose, CA 95113
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