1+ months

Director, Product Development -Voice/UCaaS

Cox Communications Inc
Atlanta, GA 30303
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*Primary Location: *6205-B Peachtree Dunwoody Rd, Atlanta, GA, USA
*Division: *Cox Communications
*Job Level: *Director/Senior Director
*Travel: *Yes, 5 % of the Time
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *214478
*Role Summary*
Provides continuous and visible leadership for current product performance and future development and deployment plans; Accountable for and serves as the authority on all aspects of Hosted Voice and Collaboration product portfolios lifecycle including: launch, customer experience, financial and operating metrics, enhancement priorities and product roadmaps; Recognized as top subject matter expert on a portfolio of products; Leads cross-functional teams by example demonstrating passion and drive to satisfy customer needs and optimize customer experience through product innovation and/or improvements to internal organization, processes and technology; Synthesizes information to determine both current and future (years in advance) customer needs; Budget decisions; commits resources to address/balance customer needs; Operates with complete latitude within operational parameters; Negotiates critical and controversial issues with executive leadership on ideas and solutions that impact industry and/or corporate results; May be responsible for product portfolio roadmaps requiring multiple year plans; Develops, or provides guidance to develop, innovative solutions to highly complex and/or emerging technologies.; Champions, provides influence and leadership to cross-functional teams and executive stakeholders on ideas and solutions that impact industry and/or corporate results; Typically supervises managers and exempt professional or technical staff; may operate as an individual contributor with considerable influence company-wide.
*Primary Responsibilities and Essential Functions*

* Accountable for the completion of product development and launch projects and achievement of business objectives through planning, budgeting, resourcing, and monitoring accuracy of work, etc. Ensures success through adequate resourcing of initiatives.
* Manage and review allocated budgets and actual spend for product development and lifecycle activities across portfolio and make adjustments to budgets and forecasts as necessary for success.
* Serves as champion for product portfolio to obtain necessary executive sponsorship. Directly and indirectly influences others to garner needed resources and support.
* Provides leadership, development, mentorship and business insights to product development and management team. Typically manages a team of Sr. Managers and Managers.
* Oversees the identification of customer expectations and unmet needs related to product and services in order to address gaps and enhance customer experience. Directs product portfolio from ideation through deployment.
* Contributes to the determination of targets, and guides team in the interpretation of metrics and underlying drivers to develop optimal recommendations.
* Reviews and finalizes documented product vision to ensure alignment with customer needs, market and competitive trends and corporate strategy.
* Develops product portfolio strategic vision; directs team to translate strategy into clear and defined business requirements.
* Provides oversight in the development of business cases that define the product value proposition to support product and services roadmap investments.
* Direct the prioritization of product improvements and necessary resources across the product portfolio to optimize customer experience and strengthen financials.
* Facilitates communication amongst relevant stakeholders to maintain alignment and awareness of current product state and vision.
* Directs the optimization of operational practices and procedures to drive efficiencies.
* Monitors developments within the industry, vendor community and technology trends and considers these in light of product roadmaps. Serves as Cox representative and spokesperson at industry events.
Qualifications:
* 10 or more years of experience required in related field (e.g. Technology, Marketing, Process Improvement, etc.) in either a telecommunications or high-tech environment
* 3 or more years of experience in a people management role
* Excellent interpersonal, collaborative and communication skills to work effectively with teams throughout organization.
* Requires command of market trends and technology advancements across Communication and Collaboration capabilities including UCaaS, CCaaS, and CPaaS, inclusive of operational models to manage quote to cash process
* Requires in depth knowledge of SIP, WebRTC, OSI model, LAN administration, and networking (inclusive of SD-WAN, VLANs, TCP/IP, network firewalls, switching protocols, routing protocols, DNS, VPNs, NAT/NAPT, GPON, Fiber, DOCSIS, WiFi, QoS/DSCP, CoS, PoE)
* Strong working knowledge of core telephony Soft switch concepts such as signaling, codecs, dial plans, phone number manipulation, call routing
* Strong working knowledge of Communication and Collaboration CPE and Peripheral including: IP Phones, Video/Conferencing devices, Gateways, Session Border Controllers (SBC), Headsets/ Speakerphones
* Requires ability to drive development of proactive managed networking services delivering internet access, advanced networking, wireless and wired LAN services with a seamless customer experience.
* Strongly Preferred
* BS/BA degree in related discipline strongly desired (e.g. Business Administration, Engineering, Computer Science, etc.)
* Advanced degree preferred (Masters degree, etc.).
* 5+ years of experience in a Product Management role

Who We Are
*About Cox Communications*
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

*About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page](http://jobs.coxenterprises.com/life-at-cox/benefits/).
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Posted: 2021-06-09 Expires: 2021-10-18
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Director, Product Development -Voice/UCaaS

Cox Communications Inc
Atlanta, GA 30303

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