23 days old

Director, Process Excellence - CON0005R

Newark, NJ
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Primary Location United States-New Jersey-Newark (NJ)

A unique opportunity exists within Prudentials Enabling Solutions Organization for an experienced business process improvement expert to drive end to end process redesign and intelligent automation solutions and elevate the experience we provide to our customers.  The Director, Process Excellence within the Continuous Improvement capability serves as an internal consultant and will lead and execute on large-scale initiatives that drives efficiency and simplicity across multiple businesses within Prudential. The individual must be results-oriented with the ability to drive ROI with velocity and agility, ensuring accountability, focus, and strategic alignment. The role will be focused at managing projects of the largest scope and impact and activities of multiple project teams which include staff from other organizations and processes. The person should have comprehensive and highly specialized knowledge of specific business groups, should have sound business industry knowledge and proven expertise in driving transformational changes.

This position can be in any Prudential location or Remotely.  Candidate must be able to travel to various U.S. business locations as required by project details.


Job Responsibilities:

  • Provide strategic leadership and coordination to major improvement projects across multiple Prudential businesses.
  • Deliver significant operational improvement and financial benefit across functions and businesses.
  • Act like a strategic partner to the WSG and ISG group leaders and drive transformational change.
  • Lead multiple process improvement initiatives to a quantifiable result in defect reduction, cost avoidance, loss reduction or revenue enhancement.
  • Assess complex situations and data that lead to the identification, prioritization and selection of process improvement opportunities.
  • Act as a change agent to instill a Continuous Improvement mindset across the US Businesses using process and metrics-driven performance.
  • Serve as internal expert on process improvement tools and techniques and coach process owners and leadership.
  • Develop a suite of Service Offerings for the CI team and help in building playbooks
  • Facilitate group think, especially as it relates to identifying opportunities for improvement.
  • Interact with multiple layers of the organization with demonstrated success initiating change and the ability to influence at all levels.
  • Coach and mentor Green Belts.
  • Identify improvement opportunities inclusive of intelligent automation solutions.
  • May need to manage a team of strategic leaders who will be at the manager level and will also be responsible for managing external consultants.
  • Ability to lead practice development initiatives and capable of connecting the internal capabilities to drive significant results for WSG and ISG groups


  • Black Belt certification with hands-on Lean and Agile experience preferred.
  • Domain knowledge with either Life Insurance, Annuity, Group Insurance or Retirement business processes will be preferred 
  • Experience in process improvement discipline and institutional best practice knowledge.
  • Strong leadership abilities and experience including situations involving organizational culture change. 
  • Experience in complex organizations and matrix reporting relationships.
  • Strong written and verbal communication skills with emphasis on oral presentation skills. 
  • Knowledge of Design Thinking, Customer Journey Mapping, Digital strategy and process design for straight through processing is a plus
  • High level understanding of technology landscape and futuristic data analytics solution impacting business processes is a plus 
  • Working knowledge of defining the strategy for future of work in context of operational processes is a plus
  • Financial Services Industry experience required. 
  • Bachelor's degree required, MBA or other Masters degree is a plus.
  • Proficiency in Windows, Excel, Word, PowerPoint & Project management software. 
  • Up to 25% plus travel required.

@!*!Prudential is a multinational financial services leader with operations in the United States Asia Europe and Latin America. Leveraging its heritage of life insurance and asset management expertise Prudential is focused on helping individual and institutional customers grow and protect their wealth. The companys well-known Rock symbol is an icon of strength stability expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services including life insurance annuities retirement-related services mutual funds asset management and real estate services. For more information please visit www.prudential.com.

Prudential is not accepting unsolicited resumes from search firms for this open position unless contracted with Staffing. Agencies must work with Staffing as the primary point of contact and follow the Prudential application process to be considered for business. All resumes submitted by search firms to any employee at Prudential via-email Internet or directly to hiring managers in any form without a valid written search agreement in place for that position will be deemed the sole property of Prudential and no fee will be paid in the event the candidate is hired by Prudential.
Note: Any search agreement entered into with Prudential before January 2004 is null and void. Search firms are essential to the recruitment and staffing efforts at Prudential and we value the partnerships we have built with our preferred vendors. Prudential has established and regularly maintains a preferred vendor list and even preferred vendors need to have a written search agreement signed by the Director Recruiting Programs Staffing at Prudential in place for the specific position in order for a fee to be paid for any candidate referrals.
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Posted: 2020-05-12 Expires: 2020-06-11
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Director, Process Excellence - CON0005R

Newark, NJ

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