20 days old

Director Process Automation - ROB00004

Newark, NJ
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  • Job Code
Primary Location United States-New Jersey-Newark (NJ)


  • Conduct process assessments to understand potential opportunities for improvement, inclusive of automation opportunities
  • Ensure all necessary assessment and proposal documentation is completed to clearly articulate the understanding of the process opportunity as outlined by SMEs, the value proposition, and the business case to move forward.
  • Critically review business processes, identify and recommend improvement opportunities, and influence stakeholders to adopt process improvement recommendations.
  • Identify or support the creation of all appropriate use cases/process scenarios and their expected outcomes that will be used during the delivery lifecycle for the process.
  • Engages with the relevant stakeholders within the process owner's team to capture and ensure sign off of project milestones
  • Provide strategic leadership and coordination to major improvement projects across multiple Prudential businesses.
  • Deliver significant operational improvement and financial benefit across functions and businesses.
  • Act like a strategic partner to the US Business leaders and drive transformational change.
  • Lead multiple process improvement initiatives to a quantifiable result in defect reduction, cost avoidance, loss reduction or revenue enhancement.
  • Assess complex situations and data that lead to the identification, prioritization and selection of process improvement opportunities.
  • Act as a change agent to instill a process improvement mindset across the US Businesses using process and metrics-driven performance.
  • Serve as internal expert on process improvement tools and techniques and coach process owners and leadership.
  • Interact with multiple layers of the organization with demonstrated success initiating change and the ability to influence at all levels.  
  • Indirectly manage a team of strategic leaders who will be at the manager level and also be responsible for managing external consultants.
  • Ability to lead practice development initiatives and capable of connecting the internal capabilities to drive significant results for US Businesses


You should be able to demonstrate:

  • Previous experience of U.S. and corporate business processes is preferable, to aid a quick understanding of new processes that require evaluation
  • An enquiring mind, the process analyst will be needed to analyze and question existing processes to ensure a full and correct understanding is gained, and that the process are automation ready.

  • Good inter-personal communication skills, communicating with subject matter experts, business process owners, and the development team to help ensure the automated solution is correct.

  • Able to work effectively with technical and non-technical stakeholders at all levels within the ability to present information in an accurate and appropriate format.

  • Enthusiasm, attention to detail and a demonstrated capability for problem solving and creating and enhancing business processes.

  • Demonstrated ability to elicit requirements from associates via workshops, design sprints, and interviews with the ability to work within an iterative release environment where focus can be on multiple projects prioritized by different areas of the business.

  • Comfort level with dealing with ambiguity, while having a bias to action, with the ability to take incomplete information, synthesize next steps, and progress a goal or objective forward

  • Proven experience building strong working relationships and working successfully in cross functional teams

  • Proven experience in supporting and leading technology development and deployment initiatives

  • Strong consultative skills including critical thinking and attention to detail.

  • Ability to be self-directed and responsive.

  • Ability to coach and mentor others

  • Highly developed organizational skills to manage multiple priorities.

  • Balanced style, positive mindset, active listener. 

  • 7 - 10 years of experience in transformational & change initiatives
  • Domain knowledge and demonstrated experience in Intelligent Automation
  • Lean Six Sigma certification a plus
  • Prior experience working in an Agile environment a plus
  • Bachelors Degree or higher in a relevant field
  • Strong written and verbal communication skills with emphasis on oral presentation skills.
  • Knowledge of Design Thinking, Customer Journey Mapping, Digital strategy and process design for straight through processing is a plus

@!*!Prudential is a multinational financial services leader with operations in the United States Asia Europe and Latin America. Leveraging its heritage of life insurance and asset management expertise Prudential is focused on helping individual and institutional customers grow and protect their wealth. The companys well-known Rock symbol is an icon of strength stability expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services including life insurance annuities retirement-related services mutual funds asset management and real estate services. For more information please visit www.prudential.com.

Prudential is not accepting unsolicited resumes from search firms for this open position unless contracted with Staffing. Agencies must work with Staffing as the primary point of contact and follow the Prudential application process to be considered for business. All resumes submitted by search firms to any employee at Prudential via-email Internet or directly to hiring managers in any form without a valid written search agreement in place for that position will be deemed the sole property of Prudential and no fee will be paid in the event the candidate is hired by Prudential.
Note: Any search agreement entered into with Prudential before January 2004 is null and void. Search firms are essential to the recruitment and staffing efforts at Prudential and we value the partnerships we have built with our preferred vendors. Prudential has established and regularly maintains a preferred vendor list and even preferred vendors need to have a written search agreement signed by the Director Recruiting Programs Staffing at Prudential in place for the specific position in order for a fee to be paid for any candidate referrals.
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Posted: 2020-05-13 Expires: 2020-06-12
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Director Process Automation - ROB00004

Newark, NJ

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