1+ months

Director of Technical Marketing Engineering CX Security

Cisco Systems Inc.
San Jose, CA 95113
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What Youll Do 

Our Customer Experience (CX) team is responsible for defining and driving the end-to-end customer success motion, helping our customers through their journey to achieve their outcomes. We're seeking a leader for the Security Product Management team with the ability to understand customers business and technical challenges that prevent them from adopting security technologies, and leading the technical development of security services to address emerging security challenges. In order to accelerate customer adoption and to remove these barriers, she/he will closely collaborate across other CX/and other stakeholders, define the strategy and lead the execution of CX Cloud Success tracks and new security services for CX Product Management for Security.  


Core Responsibilities Include: 

       Grow and lead a high performing team of security technical talent, curating an inclusive culture where shared values and diverse perspectives thrive.

       Identify customer adoption gaps and challenges; translate these into a lifecycle strategy, roadmap and enablement. 

       Lead the Use Case development for customer adoption motions for the Cisco Security product portfolio including the adoption framework, insights & analytics strategy, and customer success motion definition.

       Lead the technical definition and incubation of new security service offerings, including technical requirements definition, technical service components, lab validation, Proof of Concept, and initial field incubation with customers.

     Lead and represent the technical interlock between CX and the Security Business Group (SBG) to ensure alignment and communication with Technical Marketing and Engineering on the security product teams.

       Be the communication voice for the group, developing and executing a communication plan to ensure consistent communication messages and timing across stakeholder, inclusive of sales, business units, and across customer experience.


Who Youll Work With 

You will work closely with key leaders and stakeholders in CX Product Management, CX Enablement, and Business Entity teams; as well as the Professional Services and Customer Support Specialist (CSS) communities, to remove barriers and drive customer security outcomes. Collaborating with other teams in CX, the role establishes technical perspectives in the security domain implements effective mechanisms to collect feedback and understand both customer and industry trends. 



Who You Are 

You are a seasoned leader with a passion for security, leading teams, collaborating, and solving problems. You have a positive disposition that sees the opportunity in front, with a proven track record in performing well in complex environments.  You care about people and know that culture is everything.  You are structured with the organizational skills to manage and deliver cross-functionally, make data driven decisions, and define objectives and key results (OKRs) that stretch your team to focus on high impact outcomes . You think about customer value first and with your strong intuition are fearless in the face of ambiguity.  You have strong executive presence and communication skills and drive influence across leaders, who knows when to lead from the front in a highly matrixed organization.  


Required Skills: 

       Proven track record of experience in product marketing or product management for sophisticated technologies, preferably in cybersecurity

       10 years of experience in industry, showing measurable impact in previous roles.

       Services and/or consulting experience is highly desired 

       Proven methodology & philosophy of leadership, with strong communication and organizational skills showing flexibility to shift priority projects as required

       Experience excelling in a highly matrixed organization 

       Outstanding talent development; ability to inspire, challenge, and nurture technical architects and engineers in supporting established and emerging technologies.

       Data driven decision making and analytical skills to navigate and solve complex business issues

       Desire to be empowered an accountable and can execute initiatives against milestones that positively impact the broader organization and Cisco overall

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Posted: 2021-03-12 Expires: 2021-05-15
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Director of Technical Marketing Engineering CX Security

Cisco Systems Inc.
San Jose, CA 95113
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