1+ months

Director of Operations - Genoa Healthcare - California

Los Angeles, CA 90012
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Opportunities with Genoa Healthcare. A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who care for them - have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services - in-clinic pharmacies, telepsychiatry and medication management - are leading the way to a new level of care.


We recently joined OptumRx, a pharmacy care services company that is part of Optum and UnitedHealth Group's family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Take a closer look to learn why a career with Genoa Healthcare might be the path to discovering your life's best work.SM


Major Duties & Responsibilities:

  • Coordinate aspects of implementation of new pharmacy sites. This includes recruiting and hiring of employees.
  • Work with facility staff to implement all agreed upon programs such as sample management, PAP dispensing, consultation services, and clozapine dispensing.
  • Train staff on all aspects of Genoa Pharmacy operations.
  • Supervise and hold accountable all employees of Genoa pharmacies.
  • Provide ongoing, continuous management oversight as a coach who is concerned with the growth and development of employees.
  • Ensure compliance with all Board of Pharmacy and Federal / DEA laws and regulations.
  • Comply with all HIPAA rules and regulations.
  • Ensure security measures are taken to avoid theft or loss within pharmacy sites.
  • Ensure exceptional customer service is being delivered to all clients and customers.
  • Design and implement services and processes that are responsive to customer needs and support exceptional customer service.
  • Communicate openly and honestly on a regular basis with employees and supervisor to ensure all goals are being met.
  • Responsible for financial performance of all sites. This includes correct staffing levels, inventory management, billing and collections, purchasing, etc.
  • Responsible for continued growth in volume of all sites. This is through introduction of new programs, sales to other facilities, and capturing of existing clients within the facility.
  • Serve as liaison between Genoa and the Community Mental Health Centers we serve.
  • Other duties as assigned.
  • Availability and willing to travel up to 80% of the time
  • Experience with multi-unit management
  • Experience with multi-state management
  • Communication skills to develop and foster relationships with agency partner leaders and internal units
  • Development of employees, site managers, staff RPh, techs, drivers, interns (make them prepared for the future roles)
  • Ability to be proficient with technology, smartphone, Microsoft Office, and e-mail
  • Train teams to execute consistent with company policy and procedures
  • Ensure compliance with federal/state regulatory/compliance
  • Ensure Execution of company directives and goals
  • Ability to recruit, hire, and train top notch talent
  • Networking skills to ensure penetration into markets
  • Attendance and contribution to quarterly regional meetings
  • Attend weekly Director's call
  • Attend regular meetings pertaining to gross revenue, drug spend analysis, and script totals for each pharmacy location.
  • Supervise Care Coordinator Trainers and Pharmacy Operations Trainers 

Posted: 2019-11-20 Expires: 2020-03-21

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Director of Operations - Genoa Healthcare - California

UnitedHealth Group
Los Angeles, CA 90012

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