29 days old

Director of Infrastructure & Technology - Pittsburgh, PA - 903377

Pittsburgh, PA 15219
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  • Job Code
    903377
Careers with MedExpress. At MedExpress, we believe in delivering quality, convenient, affordable health care and exceeding our patients' expectations. Our neighborhood medical centers are open every day from 8-8 with a full medical team and no appointments necessary to help patients get in, get healthy, and get back to what's really important. We provide a broad scope of services including urgent care, basic wellness and prevention, and employer health services. As part of the Optum and UnitedHealth Group family of businesses, we're working together to help people live healthier lives and to help the health system work better for everyone. You can become part of our elite team almost anywhere with 250 MedExpress centers across the country and two administrative offices in Morgantown, WV and Pittsburgh, PA. Join us and start doing your life's best work.SM

Primary Responsibilities:
  • Implements and maintains governance, monitoring and required controls (ITIL processes) to insure highly available and reliable systems and operating environment
  • Drives continuous improvement through work group facilitation and active leadership within and across the IT organization
  • Implements, tests and validates that comprehensive business continuity planning, risk management and security controls are in place and validated on a recurring basis
  • Mentor and coaches technology talent in support of succession planning and anticipation of future growth
  • Participate as a member of the senior management team in governance processes of the organization's architecture, telecommunications, networks, server/computing, software design/development, media, information security and end-user computing environments
  • Lead strategic technological planning to achieve business goals by prioritizing technology initiatives and coordinating the evaluation, deployment, and management of current and future technologies
  • Ability to assess and communicate risks associated with technology-related investments and purchases
  • Ensure continuous delivery of technical services through oversight of service level agreements with end users and monitoring of systems, programs, and equipment performance
  • Ensure equipment and software operation adheres to applicable laws and regulations. Develop, track, and control the technical services annual operating and capital budgets for purchasing, staffing, and operations
  • Partners with the Director of IT, Application Development and Support leadership to lead the infrastructure-related technology strategy and roadmap development and implementation for MedExpress
  • Provides planning, project management and implementation leadership in driving required changes within the infrastructure space that will ultimately result in greater automation, reduced cost and service quality improvement for the enterprise
  • This hands-on leadership role will be required to drive and lead the engineering and support team, make technical decisions and work closely with cross functional business and IT groups
  • Develops and implements standards and controls (ITIL) that guide IT engineering, quality assurance and ultimate delivery
  • Works closely with and manages strategic vendor partner relationships and holds vendors accountable to expected service levels
  • Responsible for enterprise IT help desk and managing the IT buildouts in support of new center growth
  • Provides clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement
  • Hires, recruits and retains superior IT talent that is required to enable and drive future growth
  • Demonstrates exceptional written and oral communication skills and is capable of communicating to all levels and areas of the enterprise
  • Creates a work environment in which people are able to perform to the best of their abilities
  • Proactively improves MedExpress processes, technologies and talent in the help desk and infrastructure / IT operations
  • Positions in this function are involved in management and administration of multiple Technology functions, or managing general operations which are not specific to one Technology Function
  • Provides leadership to and is accountable for the performance of managers and/or senior level professional staff
  • Impact of work is most often at the operational or local business unit or market level
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • Undergraduate degree or equivalent experience
  • 12+ years of progressive experience in IT infrastructure including but not limited to telecommunications, networks, servers, desktops, data center operations, software development, media, information security and end-user computing environments
  • 6+ years of experience managing and/or directing technology engineering, operations and infrastructure
  • Experience in strategic technology planning, execution, and policy development
  • Hands-on, technically sound infrastructure practitioner that worked in engineering and/or operations and has direct knowledge of and deep technical experience in architecting and implementing infrastructure solutions and third-party products
  • Solid understanding of enterprise and application architecture and what is required to design and implement highly available, scalable and maintainable systems
  • Extensive knowledge of data processing, hardware platforms, enterprise software applications, and outsourced systems, including Microsoft, Cisco and Dell
  • You will be asked to perform this role in an office setting, however, may be required to work from home temporarily due to space limitations
  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
Preferred Qualifications:
  • Master's Degree
  • ITIL Foundations V3
2019 OptumCare. All rights reserved.

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both its owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare's support services do not interfere with or control the practice of medicine provided by the medical practices of any of their physicians.


Diversity creates a healthier atmosphere: OptumCare and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: infrastructure, operation, budget, project, engineer, agile, waterfall
Posted: 2021-01-29 Expires: 2021-03-29

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Director of Infrastructure & Technology - Pittsburgh, PA - 903377

UnitedHealth Group
Pittsburgh, PA 15219

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