1+ months

Director, Healthcare Segment Development – Commercial

Deerfield, IL 60015
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Job Summary

The Director of Healthcare Segment - Commercial is responsible for setting direction and priorities for the segment to maximize Commercial P&L. Leads development of major access initiatives/ changes by partnering with account teams to engage B2B payer and PBM clients (top client renewals, restricted networks, etc.). Identifies strategies and investments to create value beyond base Pharmacy fill experience. Partners cross-functionally (Operations, Marketing, Finance) to develop and implement customer engagement and retention strategies, serving as the ‘face of the segment’ internally and externally. Accountable for oversight and delivery of segment plans across functions. Accountable for Pharmacy-led P&L performance of segment.

Job Responsibilities
  • Leads Company approach, key decisions, and execution in a Healthcare segment. Directs segment planning for assigned segment in Company planning cycle.
  • Ensures delivery of assigned segment P&L. Contributes input to budget setting process, adjusting forecast, and strategy to meet/exceed plan. Provides input to top-down revenue, investment, and profit targets related to the segment.
  • Partners with Account Team leadership to ensure execution of major account team plans developed by Account team are aligned with assigned Healthcare segment priorities.
  • Leads business team participation in for development/ access initiatives in segment, including internal preparation, external engagement with clients, delivery (working with relevant account team, as applicable).
  • Responsible for ensuring execution of segment strategies with pull through for all retail offerings to ensure maximum revenue growth for the Company.
  • Guides and utilizes marketing pharmacy insights group to obtain customer-driven metrics to identify product and services that are both feasible and profitable for the Company. Makes data-driven decisions on when/where to scale-up proof-of-concept differentiated customer products and services. Ensures data flow of research from several channels, including patients, payers, and healthcare providers.
  • Prioritizes and selects investment areas for new value propositions; Direct Segment Initiatives, Value Proposition, and/or Operation teams to ensure delivery. Ensures value proposition development aligns to strategy. Drives execution on products and services while utilizing common product/service platforms, where possible.
  • Refines the targeted patient experience for designated segment across Company channels, balancing segment value potential and cost-to-serve. Leads evaluation of the actual experience in each channel and provide input to channel leaders as needed to enhance the patient experience.
  • May represent the Company at professional, business, government, and/or civic organizations to ensure that the Company is perceived favorably as a company and as a valued business partner to the healthcare continuum. Serves as subject matter expert proactively provides perspectives and ideas on current and emerging key issues affecting segment.
  • Monitors P&L for segment from budget to delivery, intervening to guide cross-functional actions that correct performance, where necessary.

Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services.

As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home.

Basic Qualifications

  • Bachelor’s degree and at least 6 years of experience in the healthcare industry within functions which could include sales, marketing, branding, finance, national accounts, operations, contracting AND/OR management consulting OR a High School diploma/GED and at least 9 years of experience in the healthcare industry within functions which could include sales, marketing, branding, finance, national accounts, operations, contracting AND/OR management consulting.
  • At least 3 years of experience developing/supporting strategic business plans for business segments or key accounts.
  • Experience presenting to and partnering with internal and/or external executives at vice president level.
  • Advanced level skill in Microsoft Excel (for example: using AVERAGE function, merging and centering cells, printing centered page and/or creating a pivot table).
  • Advanced level skill in Microsoft PowerPoint (for example: changing picture styles, customizing animation and/or setting automatic slide timings).
  • Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
  • At least 2 years of experience planning, developing, and/or managing departmental expense and capital budgets.
  • At least 2 years of experience of direct team leadership or cross-functional team leadership.
  • Willing to travel up to 25% of the time for business purposes (within state and out of state).

Preferred Qualifications

  • Master’s Degree/MBA.
  • Experience scoping and completing analytics.
  • Experience delivering presentations to internal and external audiences of 30 or more people.
  • Experience presenting to and partnering with internal and/or external senior executives (c-suite).
  • Experience working in contracting, sales, finance, strategy, or another commercially oriented role at a managed care or PBM payer.
  • Experience leading pricing analysis or operations.
Posted: 2019-09-12 Expires: 2020-01-27

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Director, Healthcare Segment Development – Commercial

Deerfield, IL 60015

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