11 days old

Director End User Services - Telecommute

Raleigh, NC 27603 Work Remotely
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This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.  


Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.


You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

The Director End User Services will be responsible for establishing and executing a national end-user computing strategy to deliver enterprise-level end-user services technologies that improve the clinician and patient experience across Optum's Care Delivery Organizations (CDOs). Key accountability will be establishing and executing strategic direction on enterprise end-user computing solutions for a clinical environment, including end-point management (imaging, deployment, patching), virtual desktop infrastructure, service desk and field support and email & collaboration.


Additional responsibilities include:

  • Understand national, regional and local CDO priorities and business drivers
  • Design, engineer and manage the organization's end user computing platforms and services to enable scale, security and alignment with Optum standards
  • Influence and lead geographically diverse teams away from legacy or localized solutions towards national standards and services
  • Evaluate functional and non-functional requirements to ensure solutions can achieve the needs of the clinical environment
  • Develop roadmaps for new and existing acquisitions to conform to nationally delivered services
  • Establish national and regional services and standards to minimize duplicative effort and cost
  • Monitor technological advancements and industry trends to influence company standards and ensure that solutions are continuously improved and maintained through product management practices
  • Foster relationships across the enterprise - including Regional CIOs, local CIOs, local IT leaders and SMEs
  • Manage multiple and sometimes conflicting priorities
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Posted: 2020-10-16 Expires: 2020-11-15

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Director End User Services - Telecommute

UnitedHealth Group
Raleigh, NC 27603

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