11 days old

Director, Annuities New Business Operations - PLA0009B

Dresher, PA 19025
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Primary Location United States-Pennsylvania-Dresher
Travel:Yes, 10 % of the Time

Prudential has an exciting opportunity for a results and service oriented individual to lead one of our Annuity New Business Operations areas. The incumbent will be accountable for the strategy, overall performance and administrative activities for a staff of direct and indirect reports as well as oversight of multiple vendors.  This individual will have responsibility for multiple highly technical Annuity New Business functions and will provide leadership, guidance, and counsel to Managers and associates.


In conjunction with driving the Annuities Strategy, the Director, Process Management will recognize, recommend and implement operational improvements in a fast-paced environment and ensures adherence to day-to-day application of organizational policies and procedures. Building relationships with internal and external partners is foundational along with the delivery of exceptional service to meet Prudentials client experience standards.   It will be important for the incumbent to develop a close working relationship with our Sales and Distribution team. 


Responsibilities will also include:  

  • Driven leader who is passionate about customers and shaping the experience
  • Plans, organizes and manages an operation which facilitates the issuance of new contracts
  • Provides multiple customer service functions for investors, policyholders, field and/or home office staff
  • Controls expenses, monitors key metrics and prepares progress reports for upper management.
  • Approves personnel activities, which include hiring, training/talent development, evaluation, managing pay, and corrective counseling/termination proceedings
  • Strong interpersonal skills and ability to work effectively with various sites
  • Drives initiatives within the organization and department with proven results
  • Strong organization skills and the ability to manage multiple priorities while working under tight time constraints  

  • Bachelors Degree or equivalent work experience required
  • 7-10 years operations experience required in Financial Services industry; Annuity industry experience a plus
  • 3-5 years experience leading teams
  • Vendor management experience preferred
  • Requires leadership, coaching, problem solving and written and verbal communication skills.
  • Understanding of annuity products and systems is preferred
  • Ability to utilize data to drive business performance
  • Ability to collaborate and lead initiatives both within the department and across the business and enterprise
  • Strong leadership, talent mindset, collaboration and partnership skills are essential
  • Some travel will be required, up to 10%
  • FINRA Series 6 and 26 required within 180 days of hire

@!*!Prudential is a multinational financial services leader with operations in the United States Asia Europe and Latin America. Leveraging its heritage of life insurance and asset management expertise Prudential is focused on helping individual and institutional customers grow and protect their wealth. The companys well-known Rock symbol is an icon of strength stability expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services including life insurance annuities retirement-related services mutual funds asset management and real estate services. For more information please visit www.prudential.com.

Prudential is not accepting unsolicited resumes from search firms for this open position unless contracted with Staffing. Agencies must work with Staffing as the primary point of contact and follow the Prudential application process to be considered for business. All resumes submitted by search firms to any employee at Prudential via-email Internet or directly to hiring managers in any form without a valid written search agreement in place for that position will be deemed the sole property of Prudential and no fee will be paid in the event the candidate is hired by Prudential.
Note: Any search agreement entered into with Prudential before January 2004 is null and void. Search firms are essential to the recruitment and staffing efforts at Prudential and we value the partnerships we have built with our preferred vendors. Prudential has established and regularly maintains a preferred vendor list and even preferred vendors need to have a written search agreement signed by the Director Recruiting Programs Staffing at Prudential in place for the specific position in order for a fee to be paid for any candidate referrals.
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Posted: 2020-05-22 Expires: 2020-06-21
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Director, Annuities New Business Operations - PLA0009B

Dresher, PA 19025

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