1+ months

Digital Experience Specialist

Cisco Systems Inc.
Costa, WV 25051
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CPX-Digital Experience Specialist based in Costa Rica, Latin America

Who You Are

The Americas Digital Experience team is seeking a Digital Experience Specialist who will drive the renewal and growth for Ciscos recurring revenue offerings in the Americas, including services, subscriptions, and software. This will be accomplished through a digital hybrid support model where we passionately remove friction in the renewals and growth process by maximising real-time customer insights through coordinated inbound support and hyper-personalized communication, meeting customers and partners in the right channel at the right time!

What youll do:

  • Provide concierge level support to Cisco customers responding to a digital engagement
  • Remove customer problems during the renewal process!
  • Drive adoption and promote our digital self-service tools (Renew.cisco.com, Community, CX Cloud)
  • Use customer and partner listening to collect business insights
  • Validate customer contacts
  • Digital intent follow-ups
  • Drive growth and upsell of Recurring Revenue

We are seeking high-energy and qualified candidates who possess the following skills and experience:

  • Bachelors degree in Business, Marketing, or a related field
  • Candidate must have 1+ years in customer support, renewals, or channel engagement
  • A background in renewals and knowledge of Cisco's services, tools, and route to market.
  • Must be proficient in Excel, Outlook and PowerPoint.
  • Familiarity with SFDC is a huge plus
  • Must be passionate about partners and consistently strive for best in class customer experience.
  • The position is based in Costa Rica, Latin America. 

Who youll work with

You will work cross functionally with Digital Experience Managers, Lifecycle Advantage Digital Partner Business Development Managers, Sales, channel partners, and CX Renewals.

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us inquisitive cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who arent afraid to change the way the world works, lives, plays and learns.

We are leaders with vision, tech enthusiasts, digital content trends connoisseurs, and we even have a few purple haired passionate persons. We celebrate the creativity and diversity that fuels our innovation. We are optimists and we are doers.

We Are Cisco.

Message to applicants applying to work in the U.S.:
When available, the salary range posted for this position reflects the projected hiring range for new hire salaries in U.S. locations. For non-sales roles, the hiring ranges reflect base salary and do not include bonuses, equity, or benefits. Hiring ranges for sales positions include base and incentive target, and do not include equity or benefits. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
Posted: 2022-10-28 Expires: 2023-02-11
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Digital Experience Specialist

Cisco Systems Inc.
Costa, WV 25051
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