9 days old

Digital Client Advisor

Cox Automotive
Atlanta, GA 30303
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*Primary Location: *3003 Summit Blvd, Atlanta, GA, USA
*Division: *Cox Automotive
*Job Level: *Individual Contributor
*Travel: *No
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *202101782
As an integral part of the Member Operations team, you will help influence and shape the organization as our client base grows. Our software, your human intuition and superior communication strategies make this possible. You will use your high touch customer service skills along with clear, concise communication to provide a 5-star experience for both our clients and their members. Were disrupting a global industry, if you want to be a part of this start-up you better be smart, determined and talented.

*Primary Duties:*

* Use your natural talents to improve everything we do! Also, use what you learn to help improve our tech.

* Wear multiple hats.

* Work closely with Product and Engineering teams on improvements to systems and tools.

* Learn, grow, improve, rinse and repeat. Maximum effort.

* Join the team and immediately start contributing to Clutchs culture and mission.

* Become an expert on how automotive subscription works.

* Control member interactions - You are the expert!

* Direct customer interactions and efficiently solve customers problems.

* Manage the Members digital experience from A-Z.

* Communicate with members via text, email and phone via the most advanced subscription software ever created! Youll be using the software we created ;).


* High School Diploma or GED required.

* Bachelors Degree in a related field preferred.

* 3 years; or equivalent combination of education and work-related experience.

* Have a "leading" voice with the ability to walk people through defined steps.

* Confident, direct and an excellent communicator.

* Possess an "ownership" mentality and a determination to solve whatever problems arise. (hacking ability and scrappiness are a bonus)

* Capable of working effectively with Operations, Product, and Engineering teams.

Who We Are
*About Cox Automotive*
Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

*About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page](http://jobs.coxenterprises.com/life-at-cox/benefits/).
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Posted: 2021-06-04 Expires: 2021-07-12
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Digital Client Advisor

Cox Automotive
Atlanta, GA 30303

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