1+ months

Desktop Support Specialist (OPRO) - San Juan, PR - 934527

Blanding, UT 84511
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Apply on the Company Site
  • Job Code
    934527

Energize your career with one of Healthcares fastest growing companies.

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You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, its a dream that definitely can come true. Already one of the worlds leading healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

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This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies which make UnitedHealth Group a Fortune 6 Leader. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

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UnitedHealth Group IT Remote Client Operations provides a diverse and comprehensive array of infrastructure services designed to advance improved health and well-being for our customers, and to benefit UnitedHealth Group employees across the enterprise. Comprised of the Maintenance and Provisioning teams, RCO has over 300 resources across the globe and offices worldwide.

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Primary Responsibilities:

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  • Provide technical support to employees computers at UnitedHealth Group and Optum
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  • Diagnosis of issue severity and proper troubleshooting of incident
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  • Incident resolution using knowledge management tool and documented processes and procedures
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  • Executing tasks necessary for computer replacement and data recovery
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  • Participate in process improvement projects
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  • Experience in providing superior service-oriented desktop support
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  • Will work with challenging troubleshooting situations
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  • Must be a self-starter and able to work independently while being part of a decentralized team
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  • Equipment- Receiving, Sanitation and Storage
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  • Equipment deployment
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  • Other Duties may apply
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*** ENGLISH PROFICIENT ASSESSMENT WILL BE REQUIRED AFTER APPLICATION ***

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This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 7:00am 6:00pm AST. It may be necessary, given the business need, to work overtime, weekends and holidays. Candidate needs to be available to work on different locations ( Guaynabo-San Juan).

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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • 3+ years of experience in MS Windows Desktop support including root cause identification and resolution
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  • 3+ years of experience in desktop support, with focus tools on remote support tools
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  • 2+ years of experience using Altiris toolsets and remote desktop support tools (or equivalent imaging support tools)
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  • 2+ years of experience in customer service
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  • 1+ years experience in use of systems management tools such as SMS
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  • Experience with Networking Principles
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  • Experience with MS Office Suite
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  • Bilingual English/Spanish
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  • You will be asked to perform this role in an office setting or other company location.
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  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.
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Preferred Qualifications:

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  • Information Technology Certificates
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  • Ability to work on multiple issues or projects concurrently
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  • Solid troubleshooting skills
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Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Job Keywords: Desktop Support, Support Specialist, Customer Service, Systems Management, San Juan, PR, Puerto Rico, Bilingual, Spanish

Posted: 2021-06-04 Expires: 2021-08-02

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Desktop Support Specialist (OPRO) - San Juan, PR - 934527

UnitedHealth Group
Blanding, UT 84511

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