4 days old

Desktop Support - Hardware Technician

Home, KS 66438
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Business Group Highlights

Civilian, State and Local

Perspectas Civilian, State and Local segment partners with the U.S. Federal Civilian State and Local governments to provide infrastructure services, business solutions, and digital transformation services that help them achieve policy objectives and integrate citizen-centric services.



The scope of this effort is to provide IT Operations and Maintenance support for the HW/SW platforms on which Consular Affairs (CA) IT systems reside and operate at the Passport Offices and Agencies. The position requirements described below support the Hardware Technician position. The candidate should have demonstrated experience working at a client site in a high stress and high threat environment and deliver measureable results.

Contractor duties and responsibilities consist of the following IT related functions, including but not limited to:

  1. Provide planning, installation, training, support, monitoring and maintenance of HW (server and workstation builds) and software including all CA applications (e.g., Active
  2. Coordinate and plan for upgrades, perform monthly restores to validate user data integrity, replace HW/SW components as needed, and prepare for consolidation and decommission/retiring of HW/SW.
  3. Perform back-ups, restores, purges and on-going management of data, systems, software and HW.
  4. Monitor and document abnormal performance of server, workstation, and services trends as well as document and maintain site topology configuration and changes.
  5. Provide server/workstation security services.
  6. Provide remediation of vulnerabilities and ensure Symantec Endpoint Protection (SEP) compliance on all required devices.
  7. Provide all hardware and software maintenance, such as defective tape drives, tapes, hard drives, servers, workstations, chip/read writers, driver license readers, barcode readers, printers, digital scanners, etc.
  8. Develop, maintain, and communicate diagrams, system configurations and technical documentation.
  9. Provide the full array of PM/RM services on all card printers, including providing supplies. PM shall include all periodic cleaning, maintenance, replacement parts, refurbishment, calibration, and/or other adjustments of the card printers and related equipment as necessary.
  10. All PM/RM will be performed in accordance with the manufacturer specifications, manuals and other instructions. The contractor is responsible for ensuring that printers are operational during normal business hours. No printer will be without the capability to personalize passport cards for more than 24 hours.
  11. Provide and ensure availability, efficiency and effectiveness of systems, SW, HW, and data as well as technical support for testing and evaluation purposes.


Assignment Location(s): San Juan, PR

Estimated Contract Duration: Base year + 6 (1 - year options)
Work Status:
US Citizen

Required clearance: Secret (Active)

Education: AA/BS Computer Science preferred;
Experience: 8 -10 years Hardware Tech/Systems Administrator
Certifications: Preferred CompTIA A+ Certified, CompTIA Network+ Certified;CompTIA Security+ Certified

About Perspecta

What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sectorfrom investigative services and IT strategy to systems work and next-generation engineering.

Our promise is simple: never stop solving our nations most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to just that, as a partner of choice across the entire sector.

Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.

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As a government contractor, Perspecta abides by the following provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)


  • Information Technology
Posted: 2020-05-26 Expires: 2020-06-27

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.

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Desktop Support - Hardware Technician

Home, KS 66438

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