1+ months

Design Thinking Analyst (Remote Work Eligible)

Edward D. Jones & Co., L.P (HO)
St Louis, MO 63103 Work Remotely
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At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 14,000+ branch offices where our more than 7 million clients live and work.

A typical branch office has one financial advisor who meets with clients face-to-face and one branch office administrator who enhances the team's ability to build deep relationships with clients. Headquarters associates in St. Louis and Tempe provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. Edward Jones currently has more branch offices than any other financial services firm, and we continue to grow to meet the needs of long-term individual investors.
*Design Thinking Analyst*

The Design Thinking Center of Excellence within the Firm Strategic Enablement Office will lead the firm's transformation of building human-centered capabilities that focus on client, branch team and associate experience. We are looking for an candidate that is passionate about delivering phenomenal customer-centric experiences, showing proven success in ownership, bias for action, and thinking big.

We are looking for an Analyst that has experience using design thinking to discover and deliver solutions and is a thought leader in the application of data and business analysis to human-centered design challenges. You'll be joining our diverse team of problem solvers that employ design and systems thinking to conceptualize and develop high-impact, creative outcomes for market impact.

*Key Responsibilities :*
Autonomously lead multidisciplinary teams of associates and leaders through the business analysis elements of strategic transformational frameworks in pursuit of discovery and innovation in cross-divisional and enterprise level efforts.
Lead the opportunity sizing and project evaluation of novel complex problem spaces and solutions with multiple variables and user groups, and decomposition of prioritized solutions into human and business capabilities and sequence them for development.
Lead the opportunity sizing and measurement strategy for cross-divisional and enterprise level efforts. This may include identifying measures, tracking of measures influenced by the problem and solution(s) of an engagement from project definition through execution/release.
Identify, map, and communicate impacted processes and scenarios from an end user point of view.
Effectively communicate in verbal and written venues to senior level leaders the impact and analysis of the engagement supporting, and in comparison, to other firm priorities.
Quickly build trusting relationships. Provide coaching, feedback and guidance to squad members.
Demonstrate agility in ambiguous and complex circumstances to achieve the desired outcome.
Provide day to day people and process leadership, without direct management authority, to a multi-disciplinary team made up of both leaders and associates. (for the BA portions)
Lead alignment between design, business, and delivery workstreams to integrate business analytics, business capabilities, user and market research into the solutioning process to ensure outcomes delivered appropriately balance user value, business value, and feasibility.
Exercises strong critical thinking and sound judgment while independently making decisions within projects with some consultation and oversight from senior level associates and leaders. In doing so, the analyst must:
o Evaluate a range of potential capabilities including change management, design thinking, process design, process improvement, and project/program management to achieve the project's desired outcome
o Gather and evaluate necessary perspective to independently make decisions without input from higher levels
o Investigate and resolve escalations with varying and high degrees of complexity and impact
o Identify and mitigate risk
Learn and communicate the principles of design thinking, process improvement, data analysis, business design, test & learn and change management to a wide variety of audiences to gain the buy-in and understanding needed to drive transformational change across the enterprise.
Contribute to the development and/or improvement of processes that have firm-wide benefits, changing the fundamental way the firm does business with regard to a particular client segment or strategy.

*Position Qualifications:*

Bachelors degree or equivalent work experience
5+ years of applicable work experience
Design Thinking experience, innovation, incubation, valuation, management consulting, stats proficiency, and direct or indirect people leadership experienced preferred
Demonstrated strong verbal and written communication skills, building relationships at all levels of the organization, and effectively tailoring messaging and approach to multiple audiences
Ability to quickly engage and inspire a diverse, multi-disciplinary team
Expertise in systems thinking
Change agility and comfort operating and flexing in ambiguity
Experience in Devops Methodologies (Scrum, Kanban, Agile, Waterfall, etc.) desired
Experience with analysis tools/software like MiniTab, Tableau, etc, preferred
IBM EDT Co-Creator badge required w/in 12 months of hire
Some travel me be required

* FORTUNE 2020 Edward Jones was named No. 7 on the 2020 FORTUNE 100 Best Companies to Work For list.
* From FORTUNE 2020 FORTUNE Media IP Limited. All rights reserved. Used under license. FORTUNE and FORTUNE 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Edward Jones Investments.

* Edward Jones Ranked No. 6 of the 100 best workplaces for millennials by Great Place to Work and FORTUNE Magazine.
* 2020 Corporate Equality Index Edward Jones joins the ranks of 680 major U.S businesses that received top marks in the HRC Foundations 18th Annual Scorecard on LBGTQ Workplace Equality
* Edward Jones named a top company for training, ranking No. 25 on Training magazine's 2020 Training Top 125 list the highest ranking among the financial-services industry!
* Financial services firm Edward Jones has been named one of the 2019 Best Workplaces for Parents by Great Place to Work and FORTUNE magazine. The firm ranked No. 5 on the list of 50 companies, up two spots from last year.
* The Best Workplaces for Parents list is one of a series of rankings by Great Place to Work and FORTUNE based on employee feedback from Great Place to Work-Certified organizations. Edward Jones ranked No. 7 on the FORTUNE 100 Best Companies to Work for in 2019 list, the firms 20th appearance on the list. The firm also was ranked the No. 1 Best Workplace in Financial Services & Insurance and the No. 6 Best Workplace for Millennials by Great Place to Work and FORTUNE.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. [Visit our career site](https://careers.edwardjones.com/compensation-and-values/) to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
Posted: 2021-05-10 Expires: 2021-07-22
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Design Thinking Analyst (Remote Work Eligible)

Edward D. Jones & Co., L.P (HO)
St Louis, MO 63103

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