1+ months

Design Researcher, Duo Security

Cisco Systems Inc.
Ann Arbor, MI 48104
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Duo Security, now a part of Cisco, is the leading provider of Trusted Access security and multi-factor authentication delivered through the cloud.

Duos mission is to make security simple for everyone. We were born from a hacker ethos and a desire to make the Internet a secure place. We believe in empowering people to follow their passions inside and outside of the office and enable every employee to bring their whole self to work.

Our team is our secret weapon. We run the spectrum from artists to analysts, low-key to high energy, and bring together a diversity of skill sets, experiences, and perspectives to solve what we consider to be the world's most pressing geopolitical challenge transforming the security industry as we know it. Together we build solutions that are easy, effective, trustworthy, and enduring. And thats why we are the most loved and trusted company in security.

About the team...

As our Product Design team continues to grow in size and influence, our design research needs grow as well. Our team wants to identify and understand the future of security and what that means for our customers. All of our project work begins with time allocated to design research. We are passionate about talking to our customers for concept validation and for usability testing. We facilitate design-led workshops and teach our colleagues about design-driven product development. Design Research is highly regarded at Duo, and we can't hire fast enough to keep up with the internal demand for our team's help!

We need a Senior Design Researcher to help us drive design solutions. Does this sound like you?

  • You love understanding why people behave the way they do and help surface questions people didnt even know they had.

  • You are an experienced research professional with a passion for creative and dynamic insights that help teams understand why and how to build better experiences

  • You have a proven track record of conducting research and translating it into design.

  • You have the ability to employ a variety of research methods to collect rich data that enable product and design teams to make products our customers love.

  • You love working closely with Designers, Product Managers and Engineers to define thoughtful research at all stages of the product life cycle.

  • You aspire to make meaningful improvements in the lives of individuals, teams, and companies who use our product every day to do their most important work.

Skills you have

  • 7+ years of professional (post-college) work in User Design Research

  • Experience identifying key research questions and objectives in partnership with product, design and engineering teams to define and deliver the research roadmap.

  • Experience defining research plans including methodology, timelines, participant screening, recruiting and scheduling

  • Experience with a wide variety of qualitative research methodologies, such as: conducting one-on-one interviews and ethnographic-style fieldwork, moderating group conversations, running live prototyping sessions, conducting co-design workshops, facilitating design sprints and engaging users remotely.

  • Experience synthesizing/analyzing data and research into actionable insights that inform and inspire strategic decisions and design solutions.

  • Comfortable performing research tasks externally with customers as well as with internal teams like Marketing, Sales and Labs.

  • Comfortable socializing, collaborating and presenting research work and findings to multiple teams and leaders, across the organization.

  • Ultimately, you are driven to be an influential partner in helping Duo deliver on its vision to make security an easy and trustworthy experience for all.

Duo is committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and Duos achievement as well. In recruiting for our team, we welcome the unique contributions that all potential candidates can bring in terms of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veterans status, religion, disability, sexual orientation and beliefs.

And if this role is exciting you, we encourage you to apply even if you dont meet all 100% of the description or qualifications. Finally and most importantly, we are a proud Equal Opportunity Employer.

Posted: 2021-02-15 Expires: 2021-05-10
Sponsored by:
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Design Researcher, Duo Security

Cisco Systems Inc.
Ann Arbor, MI 48104
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