11 days old

Design Connect Sales Support Specialist

Atlanta, GA 30303
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\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003E\u003Cp\u003EThe DesignConnect Sales Specialist is a part of a centralized, contact center design team. DesignConnect is focused on connecting our kitchen experts with our customers kitchen and bath projects.\u003C/p\u003E\u003Cp\u003EDesignConnect Sales Specialists takes inbound inquiries from both internal and external customers via telephone, e-mail, and fax and provide customers with information on product features, advantages and benefits, and make suggestions about related merchandise and installation services. Associates in this position provide fast, friendly service to customers and are responsible for assessing their needs and providing assistance. They know how to properly greet, qualify, recommend, and close sales for customers kitchen and bath projects.\u003Cbr /\u003E DesignConnect Sales Specialists focus on providing an effortless customer experience and to ensure an effective hand-off to our Kitchen and Bath Designers at The Home Depot.\u003C/p\u003E\u003Cstrong\u003E\u003Cbr /\u003E MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E 30%-Engage customers in a positive and professional manner via phone and online, answering customer inquiries and determining customer needs to provide appropriate solutions within THD products and services. \u003Cbr /\u003E 20%-Support THD store associates contacting DesignConnect for assistance. \u003Cbr /\u003E 15%-Follow up on countertop and other kitchen and bath product quotes with customers, converting to sales. \u003Cbr /\u003E 15%-Assist customers with kitchen and bath product purchases. \u003Cbr /\u003E 10%-Respond to online customer ask a kitchen expert inquiries. \u003Cbr /\u003E 10%-Assist in new project assignment to designer team and maintain associated record keeping; Monitor data and related duties as assigned by the Supervisor.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E NATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E This position reports to DesignConnect Supervisor or Manager, Operations Process Design Connect. \u003Cbr /\u003E This position has no Direct Reports\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E ENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EEnvironment:\u003C/strong\u003E\u003Cbr /\u003E \u003Cspan\u003ELocated in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003C/span\u003E\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Travel: \u003C/strong\u003E\u003Cbr /\u003E Typically requires overnight travel less than 10% of the time. \u003Cbr /\u003E \u003Cstrong\u003E\u003Cstrong\u003EAdditional Environmental Job Requirements:\u003Cbr /\u003E\u003Cbr /\u003E\u003C/strong\u003E\u003C/strong\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E Must be eighteen years of age or older.\u003Cbr /\u003E Must be legally permitted to work in the United States.\u003Cbr /\u003E \u003Cstrong\u003EAdditional Minimum Qualifications:\u003C/strong\u003E\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EEducation Required: HS Diploma/ GED\u003C/strong\u003E\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EYears of Relevant Work Experience: 1\u003C/strong\u003E\u0026nbsp;years\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Physical Requirements:\u003C/strong\u003E\u003Cbr /\u003E Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. \u003Cbr /\u003E \u003Cstrong\u003EAdditional Qualifications:\u003C/strong\u003E\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003E\u003Cstrong\u003EPreferred Qualifications:\u003Cbr /\u003E \u003C/strong\u003E\u003C/strong\u003EContact Center Experience Sales aptitude including the ability to close the sale, presentation skills, initiative/persistence, adaptability and professionalism Some experience in Design, Retail, Specialty Sales, etc. Knowledge of CDM, and/or CRM such as Salesforce Proficient in MS Office (Word, Excel, PowerPoint, Outlook) Excellent organizational skills Ability to work independently and with a team Strong verbal and written communication skills\u0026nbsp;\u003Cstrong\u003E\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Knowledge, Skills, Abilities and Competencies:\u003Cbr /\u003E \u003C/strong\u003E\u003C/strong\u003EAction Oriented: Identifies new opportunities and areas for improvement. Takes action on tasks and challenges.\u003Cbr /\u003E Accuracy: Ensure all customer information is input correctly and free of errors when calculating estimates for customers, placing orders and collecting payment.\u003Cbr /\u003E Drives Results: Delivers on commitments and expectations.\u003Cstrong\u003E\u003Cbr /\u003E \u003C/strong\u003E\u003C/div\u003E
Posted: 2021-07-21 Expires: 2021-08-28
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Design Connect Sales Support Specialist

Home Depot
Atlanta, GA 30303

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