21 days old

Design Connect Designer- Work from Home/ Virtual

Atlanta, GA 30303
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\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE- Remote**\u0026nbsp;\u003C/strong\u003E\u003Cbr /\u003E The DesignConnect Designer is part of a central design team located at The Home Depot Online Contact Center in Kennesaw, GA. The DesignConnect team has the ability to engage and support customers online, in home and in the store. This position supports customers with expert consultation, 20-20 kitchen design and professional sales support of the total project. The DesignConnect Designer is responsible for the quality of 20-20 kitchen designs and performance metrics to ensure all customers receive a differentiated customer experience.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E -Ensures customer satisfaction through effective project knowledge, follow-up and project execution. Manages and provides creative solutions for design projects. Clearly communicates and executes the design process, including client consultations, creating drawings, and leading the client presentation. \u003Cbr /\u003E -Assists during the installation of sold projects by communicating with the Client, Project Expeditor, Vendor, Service Provider, and multiple other parties involved in the sale and fulfillment of kitchens. Stays abreast of Home Depot product lines, installation and services programs and current promotions. \u003Cbr /\u003E -Takes customers through the Home Depot sales process and the value proposition. Completes 20/20 computerized design and update based on client feedback. Discusses available options for their project. Suggests related items/services that might complement the customer\u0027s project needs. Sells the complete project. \u003Cbr /\u003E -Overcomes customer objections with facts. Accountabilities include: Sales, Project Cycle Time, Attach Rate and Quality of Designs. \u003Cbr /\u003E -Ensures completion of all necessary key standards paperwork for all projects. Maintains accurate records of customers\u0027 project/sales and follow up using the DesignConnect tools to ensure professional communication for a positive customer experience.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E NATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E Position reports to Online Superivor, DesignConnect \u003Cbr /\u003E No direct reports.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E ENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EEnvironment: \u003C/strong\u003E\u003Cbr /\u003E Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Travel: \u003C/strong\u003E\u003Cbr /\u003E Typically requires overnight travel less than 10% of the time.\u003Cbr /\u003E \u003Cstrong\u003EAdditional Environmental Job Requirements: \u003C/strong\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E Must be eighteen years of age or older.\u003Cbr /\u003E Must be legally permitted to work in the United States.\u003Cbr /\u003E \u003Cstrong\u003EAdditional Minimum Qualifications:\u003C/strong\u003E\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003E The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Years of Relevant Work Experience: \u003C/strong\u003E2 years\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Physical Requirements:\u003C/strong\u003E\u003Cbr /\u003E Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Additional Qualifications:\u003C/strong\u003E\u003Cbr /\u003E - Proficient with 2020 Design\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Preferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003E - 4\u002B years Degree in Interior Design, Architecture or a related design field \u003Cbr /\u003E - 5\u002B years Design and Retail, Specialty Retail, Outside Sales or Trade Experience \u003Cbr /\u003E - CKD, CBD, ASID, CMKBD or State Certification or coursework toward completion of CKD, CBD, ASID\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Knowledge, Skills, Abilities and Competencies:\u003Cbr /\u003E \u003C/strong\u003E- Advanced working knowledge of 2020 \u003Cbr /\u003E - Advanced knowledge of effective kitchen design and installation including NKBA guidelines \u003Cbr /\u003E - Advanced Store ESVS (THD selling system) working knowledge \u003Cbr /\u003E - Strong computer skills required for organizing information resources and designer quality score reporting \u003Cbr /\u003E - Effective multi-tasking skills necessary for multi-channel customer contact \u003Cbr /\u003E - Experience working in a highly collaborative cross-functional team \u003Cbr /\u003E - Able to work cooperatively as part of a service team in order to achieve effective workload management \u003Cbr /\u003E - Attention to detail, good follow-up skills \u003Cbr /\u003E - Working knowledge and comfort in utilizing Microsoft Outlook and Office suite applications\u003C/div\u003E
Posted: 2020-03-19 Expires: 2020-04-18
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Design Connect Designer- Work from Home/ Virtual

Home Depot
Atlanta, GA 30303

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