18 days old

Deputy Refresh Manager (Government)

Columbia, MD 21045
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AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Department of Defense. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers mission.

RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant.

**AT&T has an opening for a Deputy Refresh Manager -** to support the Video/AVMM Service Manager by ensuring service levels and objectives are met.

**Description of Job Duties/Responsibilities:**

+ Supports the development of monthly Refresh targets for all neighborhoods

+ Reviews and works with the UTL team to quantify missing assets

+ Works with the Asset team to verify asset state and location

+ Assists with the development of reports for all Refresh efforts

+ Performs all queue management for all types of refresh performed on program

+ Manages ticket handling, mailbox, and tasking

+ Oversees refresh queue coordinators

+ Provides tasking for queue coordinators

+ Reviews and validates all refresh work

+ Creates refresh ticketing templates and mass tickets needed for refresh

+ Assists other Queue Manager or Queue Coordinators as questions arise

+ Generates refresh reporting and assists in tracking deadlines

+ Supports the Refresh Manager in developing products for internal leadership to aid in tracking and metrics

+ Supports the Refresh Manager in both internal and external meetings, representing refresh for the program

+ Works closely with the Assets, Distribution, and Neighborhood Teams to ensure all are prepared for refresh activities

+ Assists with refresh projections and inventory acquisition

+ Assists in developing and improving refresh processes and procedures

+ Monitors trends and communicates them to the Refresh Manager/applicable stakeholders as necessary

**Required Clearance:** TSSCI with polygraph. (#polygraph)

**Required Qualifications:** Candidate should have and Bachelors degree and 8 years of supervisory or project management experience. Familiarity with VTC project/efforts, coordinating staff and technical requirements is a plus.

**Desired Qualifications:** 8570 Certification

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws. AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.
Posted: 2021-03-24 Expires: 2021-04-23
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Deputy Refresh Manager (Government)

Columbia, MD 21045

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