1+ months

Customer Success, Provider and Consumer Marketing - DC or East Coast

Washington, DC 20004
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The Delivery Lead will manage service delivery for the Consumer Acquisition Services (CAS) solution within the OptumInsight New Product Development Business. CAS is Optum's suite of patient acquisition services and technologies for health systems, leveraging Advanced Marketing and Data Science. This key team member will join an entrepreneurial team working to deliver an outcomes-focused solution to market that combines technology, data, and marketing services to key early clients.

Primary Responsibilities:
  • Lead and manage service delivery plan and strategy for key clients
    • Work with the client to identify key areas of focus, establish a timeline and work plan, and oversee execution against that plan
    • Work with internal commercial teams, relationship teams, strategy teams, product teams, agency partners and other stakeholders to coordinate and execute against priorities with the client
  • Demonstrate excellent customer service skills while maintaining the client relationship
  • Develop, track and communicate outcomes
    • Communicate the Impact and ROI to key client stakeholders
    • Work with the Relationship/Sales team to establish and track key outcomes from the relationship
    • Develop processes and deliverables to communicate the impact of the relationship on a quarterly basis
  • Support product  development and Go-To-Market
    • Contribute to build-out on key products and services to support our ability to deliver value and achieve scalability across numerous clients over time
  • Travel up to 50%  
Posted: 2019-07-26 Expires: 2019-10-07

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Customer Success, Provider and Consumer Marketing - DC or East Coast

UnitedHealth Group
Washington, DC 20004

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