15 days old

Dealer Solutions Consultant - Eastern US

Cox Automotive
Atlanta, GA 30303
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*Primary Location: *3003 Summit Blvd, Atlanta, GA, USA
*Division: *Cox Automotive
*Job Level: *Individual Contributor
*Travel: *Yes, 100 % of the Time
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *214429
THIS IS A PIPELINE REQUISITION


The* Dealer Solutions Consultant II (Eastern US)* is responsible for delivering high-impact, educational and consulting content both onsite and through virtual training sessions to Cox Auto Dealer Solutions Software customers. The successful Dealer Solutions Consultant II will exhibit a passion for high level customer satisfaction, understand the client needs, and be able to apply strategies that drive the dealers business model. They will also be responsible for completing all paperwork, agendas, and documentation daily.


*Specific Responsibilities:*




* Successfully complete training/certification in assigned domain.

* Demonstrate high proficiency training on all products in assigned domain and gain knowledge and experience needed to start to build and adapt basic consultative training strategies for each unique customer.

* Promote and deliver both on-site and virtual instruction and operation of products, within assigned domain, for single point new installs or within specific functional areas, driving Dealer Software Solutions product and solution utilization and potential revenue impact with customers.

* Maintain in-depth knowledge of the Dealer Software Solution products in assigned domain, including product settings, features and benefits, system functionality, and settings cause and effect relationships. Partner with Manager for performance reviews and development opportunities and work with designated coaches or mentors to help in performance growth.

* Effectively customize training curriculum and consulting to dealer needs and present products in a clear, concise manner, demonstrating functionality of the system and answering dealership questions through on-site or virtual dealership trainings

* Troubleshoot questions and issues within their domain of products to meet each individual customers needs.

* Work with dealer leadership team to create a customized training plan based on their staffing needs, determine, and plan any dealer work needed to be successful, Advise and consult on software/hardware needs.

* Participate in product development and enhancement review sessions to continue development as a domain subject matter expert.

* Communicate all dealership training documentation, including training agenda, daily training reports with class attendance and training issues, training recaps, support tickets, and other training communication, recording all documentation in Dealer Software Solutions.

* Keep up to date on current automotive trends and best practices to ensure educational content and consulting is relevant to provide maximum value to dealerships.

* Schedule travel in accordance with department practices and Cox Automotive company guidelines and policies.



*Travel Required: *

Overnight travel is required 100% or more frequently multiple days each week of every month and occasional weekend travel may be required.

Qualifications: *Required Qualifications:*




* BS/BA in related discipline OR an equivalent combination of education and work-related experience.

* 3 years work experience in a related field, preferably Automotive.

* Must be located in the US Eastern Time Zone, ideally with easy airport access.

* Highly motivated self-starter capable of working independently and in a team environment.

* Outstanding presentation skills with the ability to effectively articulate and communicate in a way that retains trainee engagement.

* Comfortable with extensive travel.

* Exceptional listening skills, ability to problem solve, and patience with customers of all skill levels.

* Demonstrated ability to work in a team-oriented, collaborative environment.

* Ability to prioritize effectively to ensure successful completion of each training.

* Strong working knowledge of Microsoft Office applications required.

* High energy, enthusiastic, determined, and able to motivate customers to use Dealer Solutions Software products.





*Strongly Preferred Qualifications:*




* 2 years of DMS accounting, retail automotive fixed or variable operations management and/or desking and finance experience preferred.

* Experience with the following software solutions - Salesforce CRM, Dealertrack DMS, Xtime Spectrum, VinSolutions, Dealer.com.



Who We Are
*About Cox Automotive*
Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

*About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page](http://jobs.coxenterprises.com/life-at-cox/benefits/).
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Posted: 2021-05-28 Expires: 2021-07-12
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Dealer Solutions Consultant - Eastern US

Cox Automotive
Atlanta, GA 30303

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