23 days old

Dealer Services Consultant

Cox Automotive
Utah, UT
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The Sales Development Consultant will be responsible for incremental business growth for their assigned targeted areas.  The SDC will educate customers on the Offsite solutions product and services and actively seek opportunities to grow the relationship by recommending the right vehicles that will meet the dealers business needs.    
The Sales Development Consultant will manage assigned customer relationships for Manheims customers with the goal of providing a personalized auction experience and promoting Manheim Express Inventory.  The Consultant will ensure delivering a personalized, low-effort, positive auction experience to our dealer clients by proactively understanding Manheim Express inventory and identifying potential buyers and successfully connecting buyers and sellers. 

* Acts as a single point of contact for assigned dealer accounts, provides assistance, addresses service concerns and facilitates sale requirements. 
* Serves as interface to improve customer experience and productivity by collecting, analyzing, identifying, and presenting information.  
* Develop and strengthen relationships with dealers over the phone and online through planned contact and meetings. 
* Collaborates with customer account team to identify opportunities for growth.  
* Utilizes SalesForce.com for reporting, lead input and customer performance reviews. 
* Educate and inform customers of specific opportunities that match buying/selling habits. 
* Proactively educates dealers on Manheim Express application and value proposition. 
* Works directly with customer onsite, via email & phone to ensure expectations are met and service issues are resolved. 
* Demonstrates professionalism and sincere appreciation for the business relationships that have been established amongst the dealers and Manheim. 
* Function as a solid team player and work closely with teammates, field sales, and customer care to create a superior customer experience. 
* Work with manager to ensure a consistent and effective online and in-lane customer experience, appropriate transaction processing, high customer satisfaction and service levels. 
* Visibly demonstrates safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence. 
* Performs other duties as assigned by management. 
* Required Experience & Specialized Knowledge and skills *  

* BS/BA in related discipline or an equivalent combination of education and work related experience required.  
* 3+ years dealership or wholesale experience strongly preferred.  Previous experience in sales role desired. 
* Effective communication (written and verbal) and interpersonal skills required. 
* Ability to engage customers in a consultative manner and effectively recommend additional products and services 
* Ability to work in a high performance, fast-paced team environment. 
* Solid computer skills, including ability to use Internet and MS Office effectively. 
* Ability to adapt to and work effectively within a constantly changing environment. 
* Excellent customer service and problem-solving skills required. 
* Ability to sit or stand for prolonged periods of time. 
* Ability to perform repetitive tasks; manual dexterity. 
* Vision abilities required include close, distance and depth perception. 

About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. Whats more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! 

About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses which includes Cox Automotive and Cox Communications is forging a better future for us all. Ready to make your mark? Join us today! 

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Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page](/en/life-at-cox/benefits/).

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Posted: 2022-07-19 Expires: 2022-09-11
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Dealer Services Consultant

Cox Automotive
Utah, UT

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